"Connection Interrupted" Help

Desktop App Tech Support
1

I am receiving a “connection interrupted” message that then kicks me out of the game Diablo 2 Resurrected, it kicks me straight to the lobby, but I never lose internet connection. My system is up to date and so are my drivers. One of your support staff recommended I run WinMTR and post the results. Here are my results from what I can see I have 0 packet loss. The reasons I know my internet connection is not going down is I have two computers setup and the other one is fine it also is not losing internet I even swapped their ethernet cables and ports to eliminate the cable or bad port. When this occurs, I have been checking my routers logs to see if it did go down or it is seeing a bad connection, it is not so that kind of leaves the fact this started at the beginning of the month I believe there was a patch/update around that time. And this only happens when running Diablo 2 Resurrected through Blizzard. Please help the game is unplayable in this condition.

Connection Inturrupted WinMTR test - #6 by Jambrix - Technical Support - Diablo 2 Resurrected Forums

My Results:
WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
RT-AC5300-E560 - 0 115 115 0 0 1 0
xx.xx.xxx.x - 1 110 109 14 60 2938 53
24.153.86.189 - 1 110 109 10 42 2928 14
69.139.161.185 - 1 110 109 9 42 2927 14
69.139.161.65 - 1 110 109 14 47 2929 19
be-501-arsc1.seattle.wa.seattle.comcast - 1 110 109 12 48 2932 17
be-36121-cs02.seattle.wa.ibone.comcast - 7 93 87 15 52 2930 20
be-2211-pe11.seattle.wa.ibone.comcast - 3 103 100 14 42 2419 17
50.242.149.178 - 1 110 109 13 51 2946 47
ae1-br01-eqse2.as57976 - 1 110 109 42 77 2964 45
xe-0-0-0-1-br01-eqsv5.as57976 - 1 110 109 42 75 2964 47
et-0-0-29-br02-eqsv5.as57976 - 1 110 109 43 75 2967 47
xe-0-0-1-1-br02-eqla1.as57976.- 1 110 109 43 132 2969 45
et-0-0-29-br01-eqla1.as57976 - 1 109 108 50 289 3184 197
No response from host - 100 24 0 0 0 0 0
et-0-0-0-pe02-swlv10.as57976 - 1 110 109 42 74 2962 46
las-swlv10-ia-bons-02.as57976 - 1 110 109 41 75 2969 47
137.221.105.15 - 1 110 109 41 74 2960 45
137.221.106.88 - 1 110 109 42 73 2959 45
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

That WinMTR is showing some data loss and some extreme latency starting at hop 2 which is typically the modem.

Now it could be a false positive but I find if the connection test shows issues that could cause the issues you are seeing then it is likely confirming the source of the issue.

Try the following and see if it helps:

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.

In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.

You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.

Some folks have reported that a VPN gets them around the issue. Please note we do not support VPN usage though we do not prohibit its use with most of our games (Do not use with Diablo II: 2000). Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.

Many VPNs offer a demo or trial version of their service to allow you test without commitment.

If a VPN solves the issue for you then the issue lies with your network, your ISP, or the path they send you through to get your data to us. You can work with your ISP in these situations to help them hunt down and address the routing issue.

Do you have the ability to connect the system to a mobile hotspot?

We do not support this setup for playing but it can provide contrast to your normal connection. If you go this route make sure you are on mobile data and not on your wifi network and if you have a limited data plan, restrict your testing to prevent excessive data usage.

There are online guides for most smartphones on how to do this and most carriers can guide you through the setup process as well.

3

Most of what you suggested has already been done, but I will try the other items you mentioned. So, it would appear your server is also experiencing some extreme latency and a bit of packet loss.

137.221.105.15 - 1 110 109 41 74 2960 45
137.221.106.88 - 1 110 109 42 73 2959 45

Why are so many people reporting this issue all around the same time? The maintenance/patch at the beginning of November was the last thing that changed before this started occurring.

4

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