last time maybe someone here can help me. The problem computer shuts down during game play. No timers running in the game or on the computer. Ran malware, virtue program all clean. Uninstalled game and reinstalled. Ran game with any addons disabled no change. Did a system restore no change. put in 3 tickets get message you have no active tickets. This problem started about 3 patches ago. I am out od ideas .
Please use the tech support forum for the game title you’re having trouble playing. This forum is for feedback about the help documents Blizzard publishes.
That sounds really frustrating! Since this started a few patches ago, it could be either a software bug or a hardware issue. A few things to check:
- Overheating? Use HWMonitor or MSI Afterburner to check CPU/GPU temps.
- Power Supply? If your PSU is struggling, the system might shut down under load.
- Drivers? Try updating or rolling back GPU drivers.
- Event Viewer? Check for error logs right before the shutdown.
- RAM/Storage? Run MemTest86 for RAM and CHKDSK for drive issues.
If it’s only happening in this game, it might be on their end. Have you tried running a different game to see if it happens there too?
Yes, this is the only game in which this happens. Heat is not the problem or it would affect everything, Everything is updated. My Teck spec is stumped and banging his head aginst the wall. What makes things frustrating I every support ticket I send never shows up.