Unable to Connect to the Blizzard Application
Most of the troubleshooting for this problem is identical to the Disconnections from the Blizzard Application post.
In addition to the troubleshooting at this link, you can try these steps:
- Ensure that you are using the correct email, password, authenticator combination.
- Check the region and account on the Blizzard Application.
To do this, look at the drop down menu above the play button. Make sure you have the correct region and account selected. - If there are parental controls on your account, check to make sure that you are not exceeding your play time limits. If you are, you will be unable to connect.
- There may be modifications to your Windows Hosts File which can prevent login to the Blizzard Application. If you do find modifications to this file and you did not make the changes yourself, run virus and malware scans on your computer.
- Account permission problems can cause you to be unable to log in to the application. Try creating and logging in to a new Administrator account.
If this works, it means your old account’s permissions are broken. You can contact Microsoft for assistance repairing the old account or move your files to the new account.