Thank you for your reports! This has all been sent up, and we’re hoping for some more information soon between Comcast and us. I’ll try to update as we have more information!
If you are currently experiencing the issue, it’s greatly appreciated, if you could send over the router/modem model and LogGoblin files to techinfo@blizzard.com under the subject, Agent/Install Issue .
This inbox is not monitored and will not send responses. It’s used to collect information for Customer Support to assist in troubleshooting.
[Update Feb 1, 2020] - Our team have made some changes and we have seen some trickling of reports. At the moment, there have not been any recent reports. If you are experiencing the issue, we are still requesting the Log Goblin files to have this issue investigated further.