After scrolling through the forums, I am seeing a lot of posts about being silenced or account restricted in some way for very minor things. I also just got off of a 15 day silence, my first silence ever, and I put in a support ticket where I received a message saying “GM Yarisend here…During a review of your silence penalty we have found some comments from this account that are unacceptable and a Silence penalty was applied. Based on our review of the evidence of you being toxic and abusive along with swearing, we will not overturn the penalty.” This ticket was immediately closed, so I opened another ticket complaining about these issues. 1, I was never shown proof of what I said that was “toxic and abusive”. I got a response back with a link to the Code of Conduct and how the silence would not be overturned. Here is where my problem is, not only was no proof shown, but no where in the Code of Conduct does it say you cannot swear. Now, I am not a very toxic player, I don’t say much other than gg and glhf at the start and end of games, on bad days I might pick on someone a little if they are being toxic or are blaming other players for no reason, but in no way am I ever toxic and abusive. With that in mind, here is the entire communication section for the Code of Conduct:
"When participating in communication of any kind (chat, voice communication, group finder), you are responsible for how you express yourself. You may not use language that could be offensive or vulgar to others.
Hate speech and discriminatory language is inappropriate, as is any obscene or disruptive language. Threatening or harassing another player is always unacceptable, regardless of language used. Violating any of these expectations will result in account restrictions. More serious and repeated violations will result in greater restrictions."
I don’t know what to make of this. Customer support was absolutely disappointing between the lack of communication, absolutely no proof or chat logs shown, showing me what I said that was so wrong of me to say, and the bare minimum effort to respond being that it took 3-4 days to send an automated response message linking the Code of Conduct and the End User License Agreement, and even when there was an actual human response, they completely disregarded my issue and moved on. I know that this is a long *ss complaint, but if there are any others that are having a similar problem to me with customer support let me know. I would also like to add I am disappointed that blizzard removed their live chat feature as well as their customer support phone number, so I can’t even sit down and have a discussion with someone about these issues.