CoD wont launch, stuck in initial loadup phase

[WordMonger-1774]

The game is either stuck in the initial loading screen or I am getting this error code.

BLZBNTBNA00000015

I have tried giving admin preferences and it still pops up the next time I try to play. I am playing on a new comp, but I have not had this issue with any other game.

[Kershew]

Limitations with Blizzard Support for Activision titles.
In regards to Activision, we only handle the distribution of the game client for Activision. We will assist with anything related to the desktop application and anything with the game client that involves purchasing, activating, downloading/installing and launching. Anything that occurs after you can press the play button is going to be addressed through the Activision support portal: https://support.activision.com/contact-us

Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.

You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:

The Best Free and Public DNS Servers (March 2023)

We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.

Try running your system in selective startup mode: https://battle.net/support/article/200483

Create a new administrator account: https://battle.net/support/article/34550

Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.

We need to not only remove all data relating to the Battle.net Desktop Application and affected game client, we need to ensure we have good permissions for reinstall.

1. Launch the Blizzard Desktop Application and select the tab for the game you need to ensure is uninstalled.
2. Is there a settings button (gear symbol) next to the install/update/play button for the game? If yes, click it, then choose show in explorer.
3. If there is no gear symbol, right click Windows Start, choose open explorer and navigate to where you would have originally installed the game. (typically under Program Files(x86))
4. If the uninstall option is available use it and then manually delete any remaining folder/files for the game in file explorer. If there is no uninstall option, then manually delete the game folder if it exists.
5. Leave the explorer window open but exit the Battle.net Desktop Application.
6. In File Explorer, navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
7. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
8. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
9. Repeat steps 7 and 8 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
10. Empty the recycle bin.
11. Create a new administrator account: https://battle.net/support/article/34550
12. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile.
13. Now reinstall the app to the C: Drive.
14. Reinstall the game client.

Hopefully that helps, otherwise reach out to Activision support as mentioned above.