Chinese Blizzard Service give unprincipled protection to wow script

I play wow in China server.There is a script player in our server,who sell low flowers and mineral regularly,and instantly use the script to buy the goods that we accidentally sell in a low price.
After I report the player who use auction house script,the service always reply ‘there is no one named XXX’.It is terrible.Everyone hate script,we all think they took money from the game leveler.Please command the service in China.