Character Locking and payment problems

It would be a very big problem !!
yesterday i subscribed to the game with a 30 day card and 2x paid separately 1x 40Eurot for blizzart Balance 1x I bought a 39.99 character boost this morning I don’t know login anymore because he wrote me to subscribe to the game I reluctantly did it again and enter it i saw how my boosted character is locked 40 Euro from the balance wallet it disappeared into the payment History and no trace no again the money amounts have been deducted …