Character list retrieve error

[Wukian-2473]

Today I logged on to World of Warcraft and character list screen was black. Later I logged off and tried to enter again and recieved “Whoops! Looks like something broke. Give it another shot!”. I tried scanning and repairing many times but it does not work. Please help!

[Kershew]

Hey there,

This forum is for community troubleshooting of technical issues specific to the Blizzard Desktop Application. You may need to post your issue in the World of Warcraft Technical Support Forums for additional assistance.

The following should help clear up any potential Blizzard Desktop Application corruption and may help with the game client itself.

manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.

1. Open file explorer/file manager (Right Click Windows Start)
2. Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
3. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
4. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
5. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
6. Empty the recycle bin.
7. Now reinstall the app to the C: Drive.

If you have any addon managers installed. They are fine programs but they have the tendency to prevent our troubleshooting steps from working. Please uninstall them and leave them off your system until we have solved the problem.

Once that is confirmed, we need to delete the temporary game files to attempt to eliminate any corrupt data that might be affecting the client or characters. Your game will rebuild them when you next login but this will remove all installed addons. Please do not reinstall any addons until we know the issue is resolved: Resetting the WoW User Interface - Blizzard Support

Let’s reset the in game user options:

1. Click the blue bnet icon on the bnet app.
2. Choose settings, then game settings.
3. Click the reset in game user options button under the correct game listing.
4. Confirm the changes and close the window.

If the issue persists, either post in the WoW technical forums or submit a support ticket. (Support button at the top of this page, then choose “contact support”)