I’m attempting to update since yesterday nothing seemed to work. I tried every single thing you guys tell us to do and tried some youtube videos. Until i found what i thought helped, which was deleting the %tmp% files which managed to start the update (which was very slow) and kept getting interrupted by “waiting for another update”. It got to 99% yesterday night and still today wasnt finishing. So I googled some more and found that if i
"1. Uninstall the application
2. Press Windows key + R and type in %temp%
3. Delete anything related to Blizzard or Battle.net
4. Do the same for %programdata%, %localappdata%, %appdata%
5. Reinstall the application
It could solve my issue, so I tried it and now i cant install battle.net again, it gives me the “whoops! looks like something broke. we’ll try to fix it, so please try again later” error. Now I’m stuck here, please help this app is so dysfunctional
I had similar issue when updating World of Warcraft and Overwatch 2.
At first, it seemed stuck on initialization, thus I closed the Battle.net app and followed the troubleshooting guide which didn’t resolve the issue but seemingly made it even worse because Battle.net gave me the “whoops! looks like something broke. we’ll try to fix it, so please try again later” error, however when I closed the app and launched the Battle.net again, it launched without issue, but after relocating the installed games, I got stuck on “waiting on another update” error instead and no matter how many times I’ve repeated the troubleshoot steps it either end up in failure to load the Battle.net which could have been resolved by restarting the app or “waiting on another update”.
I’ve decided to leave the app open for several minutes and eventually it did start the update, however limited to 30 KB/s so I’ve decided to repeat all the troubleshooting step again but always with the same results till I noticed that download speed goes slightly up when I enable the bandwidth limit in Battle.net settings which was set to 100 KB/s at that time.
When I tried to leave the bandwidth limit option enabled but setting the limit speed to be above my internet connection limit, it started to download the update at full speed of my internet connection, till it reached 97% where it went back down to 30 KB/s again.
Repeating the step however had the same effect and Battle.net finished the update.
found a fix for all of my problems. For anyone who’s wondering, this is the fix:
"The app isn’t getting far enough to generate error logs. However I noticed a pretty large system issue in the MSinfo contained in the ZIP file you sent us. The Windows Management Instrumentation is failing! Lets try resetting it:
- Search CMD in the windows start menu, then right-click the icon to run as administrator, then in steps 2-5 type the commands into the prompt.
- net stop winmgmt
- winmgmt /resetrepository
- net start winmgmt
- exit"
I have the same issue with Battle.net app. I play everything on Steam, Epic and there is no problem with connection. Last week I bought Diablo 4 and after installation everything worked well but after resetting PC I couldn’t see any content in the app. Looks like I can’t connect to Battle.net network, that means everytime there’s an update, I have to reinstall the whole app to get a new update, because I can’t see and download anything.
When I tried to reinstall, it got stuck on “Updating Battle.net Update Agent…” I tried everything, nothing worked. Last time I was lucky, the installation worked, everything was OK until I restarted my PC.
One of my friends has the same thing. I don’t think there’s a problem on our end.
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