Can't uninstall games

Legacy Games Tech Support
1

I’m going to preface this by saying I’ve never played any battle.net games before, the old owner of my computer didn’t reset it before selling it to me so I’ve been working my way through uninstalling all of his apps. Three of these are WoW, Diablo III and Heroes of the Storm, which in total are taking up 131.9GB of my storage, so I would like to uninstall them. However when I downloaded battle.net to try doing this it said no battle.net games could be found on the device. As well as this, trying to uninstall directly through my settings app gives the error " BLZBNTBNU00000006" - I would really appreciate some advice here as I’ve never used this app before.

2

Hi,

Try asking Battle.Net to “scan for games” – perhaps it can find them and delete them.

From the Battle.Net App main screen, click the blue logo on the top left corner of the App and select “Settings”. Then, in the left margin, select “Downloads” and click on the “Scan for Games” button near the top… under the “Default install directory”.

If it doesn’t find the games, try manually changing the “Default install directory”.

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Have you tried simply deleting the folders the games are in ?

For Diablo III, that would be:

  • The Diablo III folder under “Documents”;
  • C:\Program Files (x86)\Diablo III (by default – can be located on a separate drive)
  • C:\Program Files (x86)\Diablo III Public Test (possibly – optional mode on Diablo III)

I don’t play WoW nor HotS – perhaps someone else can help here.

3

I tried both - battle.net couldn’t locate the games anywhere and I couldn’t locate the folders either on any drive. I have no clue where they could be, there’s nothing in program files and I’m pretty sure the only other drive just contains my apps.

4

Hi again,

Then I suspect you’re looking at “ghost” entries in the list of apps installed on your system. The games are still listed there but they don’t exist physically, nor are they taking any room on your drives.

You could search for the two Diablo III game files on your drives, but I think you will not find them; they are named:

  • Diablo III.exe
  • Diablo III64.exe
5

I can’t find the files - does that mean that where it says in settings that the games are taking up 100gb of storage, that’s not actually true? If so, is there any way of removing the “remnants” of them, so to speak?

6

That’s what I think, yes.

If they don’t bother you, I would leave them there.
It won’t affect Windows, as far as I know.

There might be some Windows or 3rd party utility apps that could fix that… but none that I’m prepared to recommend. I suspect that that type of “fixing” is best left to experienced users… and/or professional computer techs.

7

That’s understandable. They’re not causing any issues being there, it’s just annoying. I’ll have a look around, thank you for helping!

1 Like
8

You probably have to look for the game folders, directly in “Microsoft File Explorer” in "Program Files (x86). It’s probably in a folder called blizzard, in that folder. I think you should delete the folders with the name of the games you don’t want there. After that I think you should empty your recycling bin of the game folders, you don’t want on your computer. The “File Explorer” app icon I think can be found to the left of the task bar menu, at the bottom of someone’s desktop screen. I think it looks like a beige file folder. I also think it looks like, it has a blue file organizer at the bottom of it . It’s probably in a file called, “Program Files (x86)” in that app with the icon. I think that’s where a lot of games are installed to by default. I think other folders some game files, might be found in is “Program Files” and “Documents”. The folders that you can click on with those names, would be to the left of someone’s screen. I think there would be other useful folders there also. Which would all be in “File Explorer”. Someone would have to probably click on the “This P.C.” icon and then double click on an icon that looks like a hard drive. Which is to get to the program folders I talked about in the previous sentences. The “This P.C.” icon would, be to the bottom left of the “File Explorer” menu.