Can't install new Blizzard Arcade Collection

Desktop App Tech Support
1

I just purchased the Blizzard Arcade Collection and noticed an icon did not show up in Battle.net for the game. I downloaded the stand-alone installer and the following happens:

I get a popup with the following messages:
Startiing Battle.net
Downloading new files
Updating Battle.net agent
Updating Battle.net

Battle.net then starts up and a popup with the following error shows up

We couldn’t find RTRO. Please reinstall it, or point us to its installation folder in the Settings menu.

More help: BLZBNTAGT00000975

There is nothing in the settings menu referencing the Blizzard Arcade Collection or anything called RTRO.

I tried completely uninstalling and reinstalling Battle.net without success.

2 Likes
2

I also am having the same exact error, but as purchaser of the Heroic Blizzconline pack.

3

Same here. At first it took me forever to even find what to do. I was hoping that it would just show up in bnet… Found the downloader on the receipt. Getting the same error you have above.

Purchased the pack an hour ago.

4

Having this issue as well. Epic pack.

5

Having this issue as well.

6

Where do you even download the standalone installer?
(i’m using the heroic pack)

7
1 Like
8

thanks!! appreciate it

1 Like
9

It has just appeared on the launcher for me.

1 Like