After i got a problem while updating HOTS, i tried to fix it and then i decide to re-install BNET app, after i uninstalled the program and tried to re-install it, its stuck at “upgrading the bnet agent” , then i started to searching the solutions in your tech supp sites, tried everything i found in there but nothing fixed it ( even i formatted my computer and tried 2 different OS ), run Winmtr and trace route for your servers you can find below.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| ADSL - 0 | 180 | 180 | 0 | 0 | 7 | 0 |
|212.156.201.64.static.turktelekom.com.tr - 0 | 180 | 180 | 6 | 7 | 17 | 6 |
| 81.212.2.29.static.turktelekom.com.tr - 1 | 177 | 176 | 6 | 6 | 44 | 7 |
|16-bursa-h2-2---16-bursa-t3-5.statik.turktelekom.com.tr - 40 | 71 | 43 | 7 | 7 | 14 | 7 |
|06-ulus-xrs-t2-1---16-bursa-h2-2.statik.turktelekom.com.tr - 0 | 180 | 180 | 13 | 13 | 32 | 14 |
|06-ebgp-ulus-sr12e-k---06-ulus-xrs-t2-1.statik.turktelekom.com.tr - 4 | 159 | 153 | 12 | 13 | 74 | 13 |
|302-ams-col-1---06-ebgp-ulus1-k.statik.turktelekom.com.tr - 0 | 180 | 180 | 51 | 52 | 87 | 51 |
| 80.249.208.83 - 0 | 180 | 180 | 51 | 56 | 149 | 52 |
| ae1-br01-eqam1.as57976.net - 0 | 180 | 180 | 64 | 99 | 690 | 65 |
| 137.221.65.75 - 0 | 180 | 180 | 51 | 54 | 126 | 52 |
| 137.221.78.53 - 0 | 180 | 180 | 57 | 61 | 170 | 58 |
| 137.221.66.47 - 0 | 180 | 180 | 57 | 57 | 71 | 58 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| 37.244.28.30 - 0 | 180 | 180 | 56 | 57 | 60 | 57 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Tracing route to 185.60.112.157 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms ADSL [192.168.1.1]
2 6 ms 6 ms 6 ms 212.156.201.64.static.turktelekom.com.tr [212.156.201.64]
3 7 ms 7 ms 7 ms 81.212.2.29.static.turktelekom.com.tr [81.212.2.29]
4 * * 7 ms 16-bursa-h2-2---16-bursa-t3-5.statik.turktelekom.com.tr [81.212.242.8]
5 13 ms 13 ms 13 ms 06-ulus-xrs-t2-1---16-bursa-h2-2.statik.turktelekom.com.tr [81.212.246.100]
6 12 ms 12 ms 12 ms 06-ebgp-ulus-sr12e-k---06-ulus-xrs-t2-1.statik.turktelekom.com.tr [81.212.217.5]
7 51 ms 50 ms 51 ms 302-ams-col-1---06-ebgp-ulus1-k.statik.turktelekom.com.tr [212.156.102.184]
8 52 ms 52 ms 51 ms 80.249.208.83
9 137 ms 255 ms 182 ms ae1-br02-eqam1.as57976.net [137.221.78.35]
10 53 ms 54 ms 57 ms 137.221.65.77
11 51 ms 51 ms 51 ms et-0-0-31-pe01-eqam1.as57976.net [137.221.78.67]
12 58 ms 58 ms 58 ms 185.60.112.157
Trace complete.