Hi, I was trying to update D4 via Battle.net app and it kept insisting to try as admin (BLZBNTAGT0000084B), but that did not work either.
So I was trying to uninstall the game, but there is one file that cannot be deleted at all, even external tools were not able because of “incorrect or file name too long” (in German). The file is located in [drive]\Blizzard\Diablo IV\Data\Indices and is named
2c032decf38c697372ṡ怵7"×恡æ耽5ས耆d恻ﺩᜮd惥Ṽ
Renaming does not work either.
Please note Anti-Virus software etc. are installed and there is no clue that anything on my PC could be infected with anything. To me it looks as if the file is a remaint of an unsuccessful installation try.
Any idea how I can remove this so I can re-install the game?
#1 – Boot in Safe Mode then locate / delete file ?
or
#2 – Switch to CMD Admin mode (DOS mode) , change folders/drive, and use the del command; you can get a list of various options by typing “del /?” at the DOS prompt. Since you got some weird characters in that name… you might want to use something like « del /F *.* » (delete all files in that folder) so you don’t need to type the filename. So for your case… you’d input:
(change drive ==>) [drive]: so… e: + Enter if the file is on drive E
(change directory ==>) cd \Blizzard\Diablo IV\Data\Indices + Enter
(force delete all files ==>) del /F *.* + Enter
Ensure you’re in the right folder before issuing the del command ! there is no confirmation prompt – unless you use the option for it.
There are also some file utilities, like FileAssassin, that could perhaps do that job… I haven’t tried those so I don’t recommend them… even if some have fairly good reviews.
before issuing the del command ! there is no confirmation prompt – unless you use the option for it.