Cannot play WOW more than once per install

Desktop App Mac Tech Support
1

Hello,

I have recently resubscribed to WOW. I have the game files installed on an external hard drive as I do not have the space available on my main hard disk.

When I install WOW, I can launch the game and play it without issue. However, after I exit the game, the next time I try to launch, Battle net gets caught in a continuous loop of Scanning Game Files. It claims to finish the scan process, but never starts a repair process - it just starts scanning again.

I have followed the advice to delete the .idx files and it has not resolved the issue. If I completely uninstall and reinstall WOW, I can play again - once - but then the problem recurs.

Any help in resolving this would be appreciated.

2

Hey there,

Based on the description it sounds like security software is putting game files in quarantine which revokes read/write privlages, thus causing all of these reported issues.

As a temporary test measure I might suggest a full uninstall of any third party security software, then test the game for a while.

If this works, please contact the software developer of the third party security software for assistance.

3

[EDIT:] 8-22-2019

@Kaldraydis,

There SHOULDN’T be Windows Defender here… This is the “Mac” - Forum…

Still, there should be a way to “Exclude” the Game and Game Files from the OP’s AV.

TimeLord04

[EDIT:] 8-23-2019

ty for Editing your Post.

4

I have uninstalled my AV completely and even tried turning off my built-in firewall. No dice, it continues to go into this scan cycle.

5

Hey again,

We’d next want to check privileges and settings to ensure the app is allowed by the system to read and write the appropriate files:

  1. Application Support Permissions
  2. Disk Permissions
  3. Shared Folder Permissions
  4. Game Folder and File Permissions

If it’s still happening after that, lets go ahead and submit a support ticket.

6

I’ve been having the exact same problem only not on a Mac. It’s really frustrating.

Edited by Blizzard - this topic is being locked as this is an old post which was bumped. Please create your own thread or contact support.