Cannot play game that I payed for

I stopped playing diablo 4 roughly a few months before the new expansion dropped. I have found myself not interested in the game and inactive until recently. Recently i have gotten a sudden urge to try out the game again and see what’s new. The only problem is that whenever I downloaded the battlenet launcher on my new pc, and logged into my old account, it shows that I no longer can download the game. Whenever I go to my account it says i have an active subscription to diablo 4, but cannot download the game without buying it a second time which is ridiculous.

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i keep getting this mess when D4 crashes. i dont think the support team cares. Blizzard just wants the money and could care less about the product…
Blizzard, if you are looking at these, prove me wrong. Game is worthless. need to find a way to get my money back…sheesh