Cannot install Blizzard.Net launcher

Title. Incredibly frustrating issue, only application having this issue.

System spec: Ryzen 2600, RX570 graphics card, 16GB RAM, 1TB NVMe SSD. All drivers are current.

When I try to do an install utilizing the original download, I get an error that the app is not built for my PC. If I download the direct setup app, I get an error directly as soon as install starts.

Steps:

  • I have ensured all drivers are updated and current.
  • I have disabled any AV (only Windows Defender).
  • I have performed a virus scan.
  • I have no running battle DOT net agent.
  • I have cleared all battle DOT net/blizzard entertainment folders in advance (Program Files, appdata/appdatalocal, Program Data).
  • I have flushed any Blizzard/Battle.Net registry entries.
  • I have released, refreshed, and flushed via ipconfig.
  • I have installed and used Fiddler.
  • I have no firewall installed.
  • The app is being ran in admin, on an admin account.

None of these resolve the concern. I get differing BLZBNTBTS0000004A or 5A codes. In the logs I see this error:

D 2019-08-01 19:33:32.282043 [BSAgentManager] {11f8} Tracking agent 
progress for zone: ZONE_INSTALLCLIENT_WEB
D 2019-08-01 19:33:32.291624 [Main] {2a18} UpdateInstallStatus
I 2019-08-01 19:33:32.303435 [Main] {2a18} UI State changed to: 
UISTATE_RUNNING_INSTALL_PROGRESS
I 2019-08-01 19:33:32.304923 [Main] {2a18} Active screen changed: install
D 2019-08-01 19:33:32.305054 [Analytics] {2a18} Analytics request sent. 
type=BNET.BI.BootstrapperInstallReport
I 2019-08-01 19:33:32.787639 [Main] {11f8} Progress zone changed to: 
ZONE_INSTALLCLIENT_WEB
E 2019-08-01 19:33:38.820624 [BSAgentManager] {2b54} Error reported by 
agent: target=battle.net code=2212 message=
E 2019-08-01 19:33:38.820669 [BSAgentManager] {11f8} Fatal error occurred 
while updating: 2212
E 2019-08-01 19:33:38.820795 [Main] {11f8} Handling exception in state 
STATE_INSTALL_CLIENT: AgentException(code=BLZBNTAGT000008A4, details= 
{message=Failed to make the CDN Archives group - E_NOT_AVAILABLE}
W 2019-08-01 19:33:38.820929 [Main] {11f8} Exception converted to: 
BootstrapperException(code=BLZBNTBTS0000004A, details={}
E 2019-08-01 19:33:38.820981 [Main] {11f8} Posting exception to controller: 
BootstrapperException(code=BLZBNTBTS0000004A, details={}

In Fiddler the only obvious issue I see per packet inspection is a 404 reported us DOT patch DOT battle DOT net:1119, url: /agent. No other reported issues in Fiddler for packet issues.

I’ve been trying to get this installed for weeks and is incredibly frustrating. Please assist.

1 Like

Hey there Goose306,

Would it be at all possible to test a different network? This can be anything from a mobile hotspot, friend’s house, internet cafe, or similar. The app itself is relatively small and should only require a few MB of data. Just be sure that if this does work to not try installing any games or it will ruin the data plan!

1 Like

Having the same damn problem, on my desktop it works. Not on my laptop though. Tried everything.

This resolved my issues with the installer, thank you! :slight_smile:
However, the app is about 450mb