Title. Incredibly frustrating issue, only application having this issue.
System spec: Ryzen 2600, RX570 graphics card, 16GB RAM, 1TB NVMe SSD. All drivers are current.
When I try to do an install utilizing the original download, I get an error that the app is not built for my PC. If I download the direct setup app, I get an error directly as soon as install starts.
Steps:
- I have ensured all drivers are updated and current.
- I have disabled any AV (only Windows Defender).
- I have performed a virus scan.
- I have no running battle DOT net agent.
- I have cleared all battle DOT net/blizzard entertainment folders in advance (Program Files, appdata/appdatalocal, Program Data).
- I have flushed any Blizzard/Battle.Net registry entries.
- I have released, refreshed, and flushed via ipconfig.
- I have installed and used Fiddler.
- I have no firewall installed.
- The app is being ran in admin, on an admin account.
None of these resolve the concern. I get differing BLZBNTBTS0000004A or 5A codes. In the logs I see this error:
D 2019-08-01 19:33:32.282043 [BSAgentManager] {11f8} Tracking agent
progress for zone: ZONE_INSTALLCLIENT_WEB
D 2019-08-01 19:33:32.291624 [Main] {2a18} UpdateInstallStatus
I 2019-08-01 19:33:32.303435 [Main] {2a18} UI State changed to:
UISTATE_RUNNING_INSTALL_PROGRESS
I 2019-08-01 19:33:32.304923 [Main] {2a18} Active screen changed: install
D 2019-08-01 19:33:32.305054 [Analytics] {2a18} Analytics request sent.
type=BNET.BI.BootstrapperInstallReport
I 2019-08-01 19:33:32.787639 [Main] {11f8} Progress zone changed to:
ZONE_INSTALLCLIENT_WEB
E 2019-08-01 19:33:38.820624 [BSAgentManager] {2b54} Error reported by
agent: target=battle.net code=2212 message=
E 2019-08-01 19:33:38.820669 [BSAgentManager] {11f8} Fatal error occurred
while updating: 2212
E 2019-08-01 19:33:38.820795 [Main] {11f8} Handling exception in state
STATE_INSTALL_CLIENT: AgentException(code=BLZBNTAGT000008A4, details=
{message=Failed to make the CDN Archives group - E_NOT_AVAILABLE}
W 2019-08-01 19:33:38.820929 [Main] {11f8} Exception converted to:
BootstrapperException(code=BLZBNTBTS0000004A, details={}
E 2019-08-01 19:33:38.820981 [Main] {11f8} Posting exception to controller:
BootstrapperException(code=BLZBNTBTS0000004A, details={}
In Fiddler the only obvious issue I see per packet inspection is a 404 reported us DOT patch DOT battle DOT net:1119, url: /agent. No other reported issues in Fiddler for packet issues.
I’ve been trying to get this installed for weeks and is incredibly frustrating. Please assist.