I have tried all of the suggestions on tech support. I have even completely reset my computer by installing a fresh windows on it. I have attempted to do everything I can and still the install gets stuck at downloading new files. Can anyone help me please?
Hey, prestonfam! The “Downloading New Files” is a bit of a tricky one, since it’s typically caused by connection or network related issues, but can also be caused by Windows level issues. With a reset, it’s likely some sort of connection, firewall, or network issue. Could you try the steps on this support article?
If it continues after these suggestions, there are some steps, but these are not supported by Blizzard and some searching may need to be done.
- Check that the router security or firewall settings are not set too high.
- Disable IPv6 on the system temporarily.
- Try an alternative connection.
If this works, this indicates a connection or home network issue.
Hope this helps! Please contact our technical support team if the “downloading new files” issue persists.