Cannot download any games from

Same “waiting for another update” issue on linux where it updates a few percent, then stops. I got it to 100% one time and it started over. Tried everything in the book. Its not the os. I cant update on an old Debian install or my current Manjaro. Lots of room on the hard drive, and my 25mbs connection is rock solid.

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Somewhy was feeling to do a bit for you.
searched web for “battle net game not downloading”
first link being from “appuls” seems to suggest good stuff,

  • disabling temporarily 3rd party security service. some might be configured too severely.
  • and a required service to be running, as a gamer i did once deactivate services that i tought i didnt need wanting more fps :slight_smile:
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Too add some more detail:
No install method I attempted was ultimately successful. Both Lutris and Bottles would generally freeze @50% through Updating Update Agent, and if I waiting long enough I would receive a blzbntbts0000005c error code. There were a few attempts where I received error code blzbntagt000008fc instead.
A few attempts managed to make it past the update agent, but would hang at 0% installed.

What finally led to some success was copying working installs for battlenet and WoW from a PC. ran and properly discovered the WoW install, but then got stuck discovering/performing updates (the same symptoms that let me down this rabbit hole this morning.)

I was finally able to get some game time in by launching WoW.exe directly, bypassing altogether.

Hopefully these details can assist in a speedy resolution, I wanted to spend my day off in Azeroth not tinkering!

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you might have all this problem:

fix it, and it will work:

4 – The fourth Blizzard Agent went sleep fix we have for you involves clearing the cache. Here is how to do so:

Exit the Blizzard launcher.
Launch the Task Manager, confirm if both the launcher and Agent are ended. If they haven’t been, do so.
Click Windows + R to open the “Run” window.
Input “%programdata% into the open window
Click “OK”
Search for Blizzard Entertainment and folders in the Program Data folder that will come up, then delete them
Exit the window and restart the launcher
You should know that when you restart the launcher, it might not detect your games. If this occurs, don’t panic. Simply click on the “Locate the game,” which you will find this beside the “Install game” button. Then, navigate to the previously downloaded game folder. Once this is done, you can expect everything to go back to normal.

Similar issue. All games are waiting on another update. in settings ‘beta’ section shows it is updating and is stuck at 62%, relaunching and rebooting doesn’t help.

Somewhat similar issue here, for me even though my download speed is pretty darn good trying to update warzone the download speed is stuck at 100-200 kb/s. I’ve also tried every fix from both support articles and youtube and absolutely nothing helps. Pathetic

This is not relevant to the post.

Whats strange is I was able to install D3, hadn’t played it in a few years and uninstalled it some time ago, and it plays. But I cant update Hearthstone

doesn’t work for me. i even tried a fresh wine prefix (it’s like a completely fresh Windows Installation) on my steam deck.

Same issue here, the button turns into the waiting animation and stays that way forever.

So here’s where we are after a day. I’ve tried restarting my modem and clearing the and blizzard cache and unfortunately nothing has changed. I’m still at the swirling logo after I click the “Start Install”. There are a few times after I leave it alone for many hours that the logo disappears from the button but nothing else happens.

So this eliminates a lot of what it can’t be for my end because (let’s recap):

  1. I’m having this exact same problem on 2 different computers, each running a different windows operating system (WIN 10 & WIN 7) and each with their own different 3rd party antivirus.
  2. It cannot be the antivirus because I was able to easily download on the WIN 10 computer and update on the WIN 7 computer.
  3. It cannot be my internet speed because it is very fast and I’ve turned off the limiting download setting in the client.

I’m not sure what else I can do here.

it may not the launcher that raise this error:
In the log, the first error is:
E 2022-09-17 21:47:53.543096 [BSAgentManager] {184} Error reported by agent: target=agent code=2300 message=
result is BLZBNTAGT000008FC

Also interesting:

D 2022-09-17 20:04:06.661524 [BSAgentManager] {168} Starting agent
I 2022-09-17 20:04:07.692544 [Main] {168} Bootstrapper State: STATE_CHECK_AGENT
I 2022-09-17 20:04:07.692715 [Main] {168} Bootstrapper State: STATE_UPDATE_AGENT
D 2022-09-17 20:04:07.692753 [BSAgentManager] {168} Tracking agent progress for zone: ZONE_UPDATEAGENT
I 2022-09-17 20:04:07.698029 [Main] {1c0} Agent opted into beta successfully
I 2022-09-17 20:04:07.708577 [Main] {168} Progress zone changed to: ZONE_UPDATEAGENT
I 2022-09-17 20:04:09.569464 [Main] {1c0} AgentManager is now initialized
W 2022-09-17 20:04:12.119655 [Main] {1c0} Transport changed to NAMEDPIPE
W 2022-09-17 20:04:13.107380 [Main] {1c0} Transport changed to CURL
W 2022-09-17 20:04:15.191992 [Main] {1c0} Transport changed to NAMEDPIPE
E 2022-09-17 20:04:45.416263 [Main] {1c0} Failed to communicate with Agent after launch, attempts=288
E 2022-09-17 20:04:45.417523 [Main] {1c0} Agent launch exception, path='C:\ProgramData\\Agent\Agent.exe' error=2
E 2022-09-17 20:04:45.417616 [BSAgentManager] {1c0} Error reported by agent: target=agent code=2 message=
E 2022-09-17 20:04:45.417699 [BSAgentManager] {168} Fatal error occurred while updating: 2
E 2022-09-17 20:04:45.417755 [Main] {168} Handling exception in state STATE_UPDATE_AGENT: AgentException(code=BLZBNTAGT00000002, details={filename=C:\ProgramData\\Agent\Agent.exe}
W 2022-09-17 20:04:45.418617 [Main] {168} Exception converted to: BootstrapperException(code=BLZBNTBTS0000005C, details={}
E 2022-09-17 20:04:45.418662 [Main] {168} Posting exception to controller: BootstrapperException(code=BLZBNTBTS0000005C, details={}
D 2022-09-17 20:04:45.418689 [Main] {168} Bootstrapper thread completed

leads to BLZBNTBTS0000005C
it looks like thats something wrong with bnagent

That’s interesting. I don’t even get an error code though.

Been having the same issues thought I was going insane but glad it’s not just me

Seeing a lot of linux users here and I thought I might chime in with a potential workaround from another thread: [Main Thread] Agent Went To Sleep BLZBNTBNA00000005 - #24 by Asudem-1649

For linux users, I have reported the update loop as a bug on the Winehq bugzilla. Sorry the forum doesnt allow me to post links. The title of the bug report is " Hearthstone/ caught in update loop" Please feel free to add anything I may have missed to the report.
For Blizzard here is the output when is started in the terminal, its a section that repeats over and over while the game is waiting for other updates. I know you dont support linux, but this is also affecting windows users now.

0138:fixme:cryptasn:CRYPT_GetBuiltinDecoder Unsupported decoder for lpszStructType
0138:fixme:cryptasn:CRYPT_GetBuiltinDecoder Unsupported decoder for lpszStructType
0390:err:ole:com_get_class_object apartment not initialised
0390:fixme:kernelbase:AppPolicyGetProcessTerminationMethod FFFFFFFA, 0059FEAC
0634:fixme:wbemprox:wbem_locator_ConnectServer unsupported flags
0634:fixme:wbemprox:client_security_SetBlanket 62EA1810, 01D06088, 10, 0, (null), 3, 3, 00000000, 0
0634:fixme:wbemprox:client_security_Release 62EA1810
0634:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
0634:fixme:wbemprox:enum_class_object_Next timeout not supported
051c:fixme:kernelbase:AppPolicyGetThreadInitializationType FFFFFFFA, 03B6FEF8
0634:fixme:ole:CoInitializeSecurity 00000000, -1, 00000000, 00000000, 0, 3, 00000000, 0, 00000000 stub
0634:fixme:wbemprox:client_security_SetBlanket 62EA1810, 01D06B20, 10, 0, (null), 3, 3, 00000000, 0
0634:fixme:wbemprox:client_security_Release 62EA1810

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yeah, it looks like an wine/proton issuse. i just installed the battle net launcher in a new windows installation and it works.

We need more people to join the bug to get it confirmed and they start working on a fix.

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