Can you take my ticket seriously?

i am a wow player who have only one account with 8 characters in Taiwan servers, my account was locked by no reason. the only reason i can bring was during my herb collecting for my own characters for raids, i had been malicious reported.
i have submited tickets, but i need some one take them seriously to save my account=my life.

just start over if you want to keep playing or give them time to look into it.

thanks man.
it is too hard to start over. so much things in the account, too tired to start over.
i have waited for 48hrs
maybe it is time to afk