Bug with connection (hs-battlegrounds)

I was playing hearthstone in battlefield mode when the connection was dropped. After some time, the error “could not be restored connection” appeared. And the game was closed. Moreover, I was kicked out of my battlenet profile. When I was able to log in, my status was displayed as “offline”. I was able to return xc, but the list of friends was not available to me. For him, my status remained as “walking through the battlefields”, even after I closed the blizzard application.

The rest of the Internet was not interrupted, the problem was on your side. This is the second time that such a sortie takes place from the battlefields.

(this message was created with a google translate, so i’m not sure to it was written right, but anyway, i hope that bug will be fixed)

Hey there Alham! Let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:

  1. Download the tool from this page
  2. Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
  3. Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
  4. After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).