I was playing hearthstone in battlefield mode when the connection was dropped. After some time, the error “could not be restored connection” appeared. And the game was closed. Moreover, I was kicked out of my battlenet profile. When I was able to log in, my status was displayed as “offline”. I was able to return xc, but the list of friends was not available to me. For him, my status remained as “walking through the battlefields”, even after I closed the blizzard application.
The rest of the Internet was not interrupted, the problem was on your side. This is the second time that such a sortie takes place from the battlefields.
(this message was created with a google translate, so i’m not sure to it was written right, but anyway, i hope that bug will be fixed)
Hey there Alham! Let’s go ahead and have you run a ‘WinMTR’ network test while the problem occurs in-game so that we can further investigate potential network-related issues between your computer and the game server. Here are the instructions:
- Download the tool from this page
- Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page
- Start the test and play the game for at least 15 minutes. Ensure the problem happens while the WinMTR tool is running.
- After recording the problem data, click “export text” and save the WinMTR file in an easy to find location.
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).