Bnet App disconnecting and stuck trying to connect the launcher disconnects and boots me out of wow and stays on connecting with no avail. The only way I can reconnect is by reloading the app, and at times that still doesn’t work. just started tonight around 1am pst.
Hey there Majin,
Thanks for reaching out to report this. There weren’t any known outages at the time you mentioned, so if you’re still unable to connect, be sure try these troubleshooting steps to fix many common connection issues.
If still unable to connect, let’s go ahead and have you run a ‘WinMTR’ network test while trying to connect so that we can further investigate potential network-related issues between your computer and the server. Here are the instructions:
- Download the tool from this page.
- Enter the game IP into the “host” field. The IP address for our games are listed on the WinMTR instructions page.
- Start the test and try to log into the Battle.net Desktop App as normal. Ensure the connection issue happens while the WinMTR is running.
- After recording the problem data for 3-5 minutes, click Stop then “export text” and save the WinMTR file in an easy to find location (such as Desktop).
- Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the WinMTR. It’ll look like this:
WinMTR goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
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