Your company has turned into a complete joke. Not only is your content lacking, rehashing old versions of the game to try and keep an audience an outright money grab. You have mature language filters in the game, you’ve completely sanitized any real interactions with players. How did a game about war become a safe space for people who can’t take words in a game? Where is your backbone? You people are a disgrace to the gaming community and the lot of you should be fired. I don’t know who is hiring you people, but they’re doing a terrible job. If you don’t want people to say “Bad words” then don’t have a game named WARcraft. You people make me sick.
How is it possible that for many months I’ve been reporting 3–4 BattleTags containing homophobic slurs, and those BattleTags are still visible and unchanged?
- I reported them in-game — months passed, and I reported them again.
- I opened a support ticket — they advised me to post here on the forum.
- I posted here — but I cannot even include those BattleTags because I risk being moderated or banned myself.
- I reopened tickets and reported them again in-game.
So what exactly is the proper way to report these names if nothing happens after repeated reports?
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All of this is an automated process. They said themselves, “One report is enough.” Blizzard doesnt manually review each account in order to clarify why. Then, you can’t even appeal these bans the majority of the time. So they’re being extremely lazy, offloading the work to AI. Blizzard, do you not understand that your carebear approach for ADULT games? This game is about killing, casting spells, poison, genocide, mass murder, WAR!!! They don’t even understand their own parameters, and their Code of Conduct is a complete farse. I now have to sit here for a week because some weak, pathetic human decided they didn’t like words that actively get filtered through blizzards profanity filter. IF YOU DIDNT CARE ABOUT THE PROFANITY FITLER, WHY HAVE IT IN THE GAME? HOW CAN YOU NOT SEE HOW THIS MAKES NO SENSE?
Talking about killing enemies or casting spells like Slow, Faerie Fire, or Curse (which causes attacks to miss) is one thing. Discussing gameplay while using those kinds of terms is obviously fine.
But when people start making personal attacks against someone instead of simply disagreeing with their ideas, that crosses the line. That happened to me on the SC2 and Reforged forums, as well as in-game, and I do not think that is acceptable.
Another issue is that some people intentionally bait others into reacting. I have reported posts before, but by the time moderation reviewed them, the person had already edited their post multiple times and completely changed what was originally written. I even saw an MVP do this recently, yet no moderation action was taken. Situations like that make the system feel inconsistent and frustrating.
Regarding profanity filters: of course certain words should be filtered, especially obvious racial or hateful slurs. That makes sense. But context should still matter. Moderation should be consistent, reasonable, and applied with context instead of relying entirely on automation.
What I mostly agree with you on is the appeal process. If someone appeals a ban or suspension, there should first be a real discussion between the Game Master or moderator (whatever internal title they use) and the player/customer,
with actual evidence presented + explaining the punishment.
Mistakes can happen, and context matters. If a player admits fault or the situation was misunderstood, penalties should be reduced or removed accordingly.
The biggest issue, in my opinion, is the escalation system. Right now it often feels too rigid: first 3 days, then 10 days, then 30 days, and eventually a permanent account closure. I understand that repeated offenses should have consequences,
but if someone goes a very long time (eg. 2 years) without another violation, the system should reset.
In that case, a future offense should begin again with a 3-day suspension instead of immediately progressing toward a permanent ban.
Combined with not showing the evidence during appeals, the process can feel pointless - like talking to a wall that ultimately has the power to revoke access to a game you paid for.