Blizzard won't help with install problem

Desktop App Tech Support
1

Hi all,

I encountered a problem with the battle net client failing to download a minor patch few weeks ago. I could not get it fixed so I decided to backup the wtf etc and uninstalled wow. Sadly, the client won’t download wow at all now.

The first issue was managing to even reinstall battle net. I checked every forum thread and created a new user account on my PC. After wiping everything off my disk, i manage to install it. But the client just keep telling me “waiting for another installation” every few minutes and it just does not download the game whatsoever…

I use administrator permission, i turned off firewall and any security apps and still it won’t help. I’m not downloading anything else so this message is extremely frustrating, as the client even gives up on “downloading” after 10 minutes or so and just pauses it.

I have (by accident) once clicked no as battle net kept asking for permission prior to the first unistall. I made sure that I run it as administrator afterwards which should help i guess.

What I do notice in the task manager is that the battle net agent seems to stop, the moment that the download actually stops downloading. The battle net service under the “services” tab shows “stopped”.

I raised a ticket and told blizzard everything I’ve tried. Of course they send me this copy paste nonsense which I already tried every possible solution for. DNS flush, unplug router etc. And if that doesn’t help, ask on the forums, and not even having a reply button available to tell them that i, as prior mentioned already, tried everything that’s suggested.

I missed the freaking new expansion because of this and I am seriously thinking of quitting. Blizzard never wants to assist me whenever I have a problem (not often but still) and I feel that it’s ridiculous that I need help from fellow players to solve this problem.

I do hope that any of you can help me because you are my last resort to have this problem solved.

I don’t have another PC or person who can download the game for me so I can copy paste it, so that: unfortunately not an option either.

Looking forward to your assistance

1 Like
2

Installing applications is a Windows function, so that’s why Blizzard has limited support for assisting with that issue. Something on your computer is blocking the application’s ability to function properly. Perhaps a security suite is still in effect (despite being disabled), an out-of-date GPU driver remnant is still present (may need to use DDU), or your network might be blocking gaming traffic.

3

Hmm I have tried to connect with my mobile data but it still seemed to be the same issue. My GPU is up to date (according to the Nvidia app).

Perhaps something is blocking it because the battle net agent just seems to be in a booting/closing loop according to the task manager but i have no clue how to fix this unfortunately

4

I’ve always found the Windows forums to be quite helpful. A lot of users there will read memory dump logs to get to the root of the issue, so might be worth asking there?

5

I have the same problem day 5, the characters are blocked by the game, the game works, and the recovery check does not work, I tried everything like you, technical support writes with bot responses to links

6

yes the reponses are not helpful at all. I even tried to be pro-active and mention the steps they would suggest anyway and confirm that they did not help. yet the response is the same copy paste everyone gets… i really miss the times when there were active folks working there and helping you to solve the issue immediately. The most frustrating part is that i have no problem downloading any game in existence except when it comes to battle net…

i posted the problem on windows forum and i’ll see what they say…

1 Like
7

Unfortunately, few or none of the AAA gaming companies are using those processes anymore. Most other games have one webpage with all problems and steps listed on it, and that’s all they will link/do for tech or connection issues.

1 Like
8

I’m experiencing a very similar problem out of the blue. I played overwatch 2 days ago but Overwatch told me I had an update-- tried to update and got an error. Followed steps from error to delete my local data, app data, program data. Updated my drivers. Now I can’t even try to update the game from the launcher. Error code BLZBNTBNA00000006. Do you have any advice?

9

Did you try the additional steps on the error support page?