I put a ticket in to refund a gift the day of recieving it, and support took 3 days to respond and they told me that i cant get it refunded because of the time thats passed. i havent even claimed the gift and theyre just too lazy to do anything about it.
If you did not make the purchase, you can’t refund it. The person who paid Blizzard for the gift would be the one to refund it.
While all purchases are final, they do make exceptions if submitted in a timely way. The date of ticket submission is what they go by, not the day they get to it. Again though, the person who bought it needs to be the one putting in the request.