Blacksmith crafting

My blacksmith crafting does not work as it should. It has been over 2 months now and I can only craft orders for myself. The game won’t let me do crafting orders for other players. I have lost gold due to this and cannot craft for my friends. I think should not charge me for a game that does not work.
Either that or compensate me with in-game rewards. I have put in several bug reports but nothing has been resolved.