Battle.net Update Agent stuck

Desktop App Tech Support
4

Same issue:
Tried all the the recommendations here - [Battle.net Update Agent stuck - Desktop App Tech Support - Blizzard Forums] battlenet-update-agent-stuck/46646 :

  1. Update your drivers to resolve any compatibility issues.
  2. Run a security scan to remove any viruses or malware infections.
  3. Configure your security software’s exception list to allow Blizzard applications to run.
  4. Create a new administrator account to resolve permissions issues.
  5. Uninstalling and reinstalling the Battle.net App may resolve rare launcher issues.

I managed to get BNet installed again, after deleting all files app files / tempt files / etc through run commands and deleting the blizzard and bnet folders:

Then have issues with the updater again; stuck continuously on ‘waiting’ when trying to update WoW classic (Hardcore Hype). Finally have a Bnet crash which asks me to restart Bnet / PC. I do so, and then I receive the error again from the updater “BLZBNTBNA00000005” Battle.net update agent went to sleep trying to wake it up.

All issues seem to stem from the interaction between Bnet and the Bnet updater. Uninstall Bnet after having deleted all files and I manage to get past the 45%, but I still have the issues with the Bnet update agent being asleep.

This is an endless cycle which always leads me back to not actually being able to update / play WoW.

7 Likes
5

I also have the same issue on a new PC.

2 Likes
6

So here’s my story :

Everything works fine on WOTLK Classic until yesterday at 12’ when I tried to use my Hearhstone ingame and got the error message “Cancelled Transfert : Can’t find the instance” something like that. I started to have this error message very often at each area border or when I wanted to enter a dungeon. I got a loading screen with no progression and a rollback each time.

Decided to completely deleted and uninstall Battle.Net and all my files / games / etc

Now I can’t even install BattleNet, got the same issue with BattleNet Agent Stuck at 45%

What’s going on ? Is it due to the new Hardcore servers and all the people trying to login ?

2 Likes
7

Very similar to your issue, even when I achieved to get BNet installed, got “Waiting for another update” all the time and it never manages to really install or update Wow Classic.

2 Likes
8

Still stuck at 45% after waiting for a whole night. Uninstall did not help.

2 Likes
9

I have the same issue.
Got a new PC, tried to install Bnet, and stuck at 45% when install ing. Tried all other methods listed in other threads but not solve the issue.

1 Like
10

I had the same stuck at 45% issue since yesterday but got it fixed somehow. Not sure if it’s because of the changes I made or they just simply fixed the bug today…

What I did:

  1. Win+R → %ProgramData% → Battle.net → Agent
    (Basically go to C:\ProgramData\Battle.net\Agent)
  2. Under Agent folder, open ‘product’ file with Notepad
  3. Replace ‘.cn’ with ‘.enUS’ (or you can try just ‘.en’)

In my case I selected ‘Simplified Chinese’ for installation so I suspect it was trying to connect to the Chinese server.

Hope it works.

19 Likes
11

it actually worked for me. 好用爱了

12

Hey I do not see a product file. Any thoughts?

1 Like
13

Same problem, going to re-download back to the client but it keeps getting stuck at 45%.

1 Like
14

What is going on? BAttle.net authenticator stops sincronyzing and after recover antrance to my account my two games dissapeard. Its been 3 weeks since i contact support and the just are playing games on me, no solutions whatsoever. WEe all deserve a fast solutions in this matter.

1 Like
15

Bump, same problem, stuck at 45%

16

I guessed the reason but couldn’t find a way to reselect the language. Now it’s solved, thank you!

17

How did you do that?

18

Any Blizz to help?!? Can some Blizz explain if it is a sever problem och File problem?

I can see an error in the Agent:
[E 2023-08-28 19:19:16.0300] Failed to download url “h t t p ://level3.blizzard.com//tpr/configs/data/cb/43/cb43342ae016258bbbbc2300d0995f73?nocache=3380548948”

Thanks for any help!

19

How did you do it please?

20

Thank you Oleoleo! 感谢老铁！

Same ordeal here and it was solved this way. I assume this happens to users that are located in US but chose a different language when installing Battle.net. This is the solution, tried and true.

Admin please pin this post so others can see. Thank you!

21

I use a mac and I found the product.db file and I opened with TextEdit and I cannot edit the file.

22

I have a similar problem.
It all started for me when trying to download Diablo IV update this 1.1.3 Build #44582. When trying to download it, I kept getting the error BLZBNTBNA00000006, I read the help article carefully and followed the most common possible solutions to this problem, unfortunately none of them helped, the last one was reinstalling the client and here I get to the heart of the problem, namely after uninstalling the client and clearing the folders from files (except those with games) I proceeded to try to install the client.

trying to install the client ends in 3 ways for me

  1. the installer gets stuck on pre-downloading components at 99%
  2. when I try to select the installation location of the launcher and try to click install I get this error BLZBNTAGT000008FC
  3. if the installation succeeds which sometimes happens, its the course is very strange, the installer installs, for example, 20% of the progress, then reverts this progress to 15%, finally the whole process gets stuck at 89-90% of the installation.

The installation process is very slow, about 1 hour, which usually takes 5-10 minutes for me

1 Like
23

Thank you soooooooooo much!!! Gracias!!!