This first started with trying to play WOW and Battle.net was not starting. After going through forums it said to delete my C:\ProgramFiles\battle.net folder and reinstall. I downloaded the installer. I got to the point where it asks where it want me to install the application and hit continue. It took minutes for the application to to change to where I want to install the files. Hit continue and nothing. just sits there. I have already checked for viruses, and ran diagnostics on my hardware. I even tried deleting the installer and redownloading it in case I had a bad copy.
Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.
- Open file explorer/file manager (Right Click Windows Start)
- Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
- Type the following into the address bar (not the search bar): %APPDATA% and press enter.
- Delete the Bnet and blizzard folders inside the appdata folder if they exist.
- Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
- Empty the recycle bin.
- Now reinstall the app to the C: Drive.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Creating a New Administrator Account - Blizzard Support
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
You can also redo the manual clear of the battle.net app but after step 6, switch to the new admin account and do the clean install there.
Fixed! Had to install from a new admin account.
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