Battlenet gift issue

i have a problem. gift issue. ill send a gift game to my friend a new cod mw2. but after he click redeem gift. it doesnt appear on his list of game. anywhere in his account when he clicked the game cod mw it says you own this game. with no obvious place to begin to download of the gifted game.$69.99 is no joke please anyone have a same problem with me. ill just install uninstall battlenet delete cache. delete blizzard restart pc. but no luck. we can’t play the beta=(

What am i missing here? Thanks.

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