Battle.net download speed limited to 30 KB/s

Desktop App Tech Support
1

I’ve encountered issue where Battle.net desktop app limit the download speed of updates to 20-40 KB/s.
I’ve tried multiple troubleshooting like making sure that download bandwidth limit in Battle.net app settings is disabled, deleting the Battle.net and Blizzard Entertainment folders in ProgramData folder, flushing DSN, and nothing resolved the issue.

I’ve also tried to check the internet connection and testing download speed and there was no issue with the internet connection and other apps had full speed for download as set by my ISP. The issue was only with Battle.net desktop app.

What I’ve noticed then, when tampering with download bandwidth in Battle.net settings, was that the download speed was suddenly going up and down.

Then when I left the download bandwidth enabled and filled the setting for both Latest Updates and Pre-release Content with values above the download speed set by the ISP, the update started to download at full speed, however, it went back to 30 KB/s again at 97%.

When I tried to repeat those steps and disable and re-enable the download bandwidth, setting it to values above the actual download speed limit set by my ISP it once again improved the speed and download the rest of the update.

The change of download speed raised immediately after enabling the download bandwidth with high values, thus it does not seems like it was just highly unstable servers from which the Battle.net downloads the update while perfectly aligned with my tampering with bandwidth option by coincidence.

What actually might cause that download speed is limited to 30 KB/s when the bandwidth limit option is disabled, and going back to 30 KB/s after while when setting the bandwidth to high values?

4 Likes
2

I also encountered the same bug. In my case, is 94% and the drops to less than 100KB.

What I did was try network drivers, OS updates, downgrades, etc., but it still didn’t solve the problem.

The only thing I know is that this symptom occurred after updating the battle.net launcher this

I’ll reply if I find out anything again.

(I’m using Google translation. I’m sorry if it’s hard to read.)

1 Like
3

Same exact thing happening here, cannot download an update. It also payses frequently. After 30 hours says i still have 6 gigs to go. I tried reinstalling the game and that didnt work, i think ill take my chances reinstalling the launcher. Either of you guys find a fix?

4

having the same problem as well, cant even update

5

I have the same issue with COD MW2.
Any solution?

6

After changing the destination country, the download was completed immediately.

1 Like
7

This is absolutely ridiculous. Numerous posts and all you guys do is blame the customer. We have pro gamers on fiberoptic internet paying top price for the best internet on 10k rigs and you still blame the customer. Fix your guys’ stuff. My desktop app has been on “waiting on another update” when there is no other update being performed and when it does update it’s at around 30 mb/s. You continue to post your copy and paste solutions but don’t invest into your own servers and refuse to accept that it’s your fault.

1 Like
8

Same issue here. Download speed is almost non-existant. I don’t know what the tech people are doing. This take forever and even kicks me out of the game.

9

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.