Hi,
The app has been crashing on start for weeks, the only suggested resolution was to replace my video card. I have installed an EVGA 3070 XC3 video card and the app still crashes before I can login.
I have reinstalled the app, drivers even Windows 10. I have disabled all security options, virus utilities, VPN, etc.
Please look at Ticket Number: US77776477
Crash report 1203A0A4-BAAF-4C1C-BA65-232907FC952E
I have used this system for several years with no issues all the way up to the Shadowlands release.
There is some bug being hit here between the Battle.net app and Windows 10 Pro Workstation.
Please help…
System Information report written at: 01/17/21 14:48:27
System Name: DESKTOP-XXXXXX
[System Summary]
Item Value
OS Name Microsoft Windows 10 Pro for Workstations
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-XXXXX
System Manufacturer HP
System Model HP Z4 G4 Workstation
System Type x64-based PC
System SKU 5WE06U8R#ABA
Processor Intel® Xeon® W-2133 CPU @ 3.60GHz, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP P61 v02.63, 10/28/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 81C5
BaseBoard Version MVB
Platform Role Enterprise Server
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “10.0.19041.488”
User Name DESKTOP-XXXXXX\xxxx
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.7 GB
Available Physical Memory 59.1 GB
Total Virtual Memory 73.2 GB
Available Virtual Memory 66.3 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
[Hardware Resources]
[Conflicts/Sharing]
Resource Device
Memory Address 0xE0000000-0xF1FFFFFF Intel® Xeon® processor P family/Core i7 PCI Express Root Port A - 2030
Memory Address 0xE0000000-0xF1FFFFFF NVIDIA GeForce RTX 3070