App showing as Offline

something is with battlenet it saying im offline

and ive a different password with no luck

Hey there,

Just to rule it out, make sure you are not set to appear offline on status.

Outside of that if the desktop application is unable to connect to the online service, it would indicate something on the system or network is preventing that connection. I have some steps you can try but without more information on the potential error or your system and connection it is just going to be some very general advice.

Perform a power cycle of the network. Turn off all devices including the modem. Wait 60 seconds, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try to connect again.

Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.

Let’s try turning off these features:

RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)

Try running your system in selective startup mode:

If that doesn’t help a manual removal and clean reinstall of the app should help with most potential permission issues.

  1. Ensure the Desktop Application or setup is not running and open File Explorer (Right click Windows Start Button)
  2. In File Explorer, navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
  3. Type the following into the address bar (not the search bar): %APPDATA% and press enter.
  4. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  5. Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
  6. Empty the recycle bin.
  7. Create a new administrator account: Blizzard Support - Creating a New Administrator Account
  8. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile.
  9. Now reinstall the app to the C: Drive.

If that doesn’t solve the issue, then I recommend submitting a ticket with an msinfo attached for further investigation. (instructions for collecting that msinfo report will be on the form.)

Click the Support button at the top right of this page, click contact support.

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