I’m experiencing an ongoing issue with the Battle.net mobile app on my Samsung Galaxy S24 Ultra (European version), where I cannot connect to friends, chat, or account settings. This issue has persisted for over a month. The Authenticator works fine, but the main Battle.net app gets stuck on “connecting.” Here’s a summary of the problem and the steps I’ve already tried:
Issue:
- Cannot connect to friends list, chat, or account settings.
- App gets stuck on “connecting”, and these features never load.
- The Authenticator works as expected, but nothing else connects.
Troubleshooting steps I’ve tried:
- Uninstalled and reinstalled the app multiple times.
- Cleared cache and data of both the Battle.net app and the Google Play Store.
- Tried connecting with and without SIM cards and on different networks (Wi-Fi and 5G).
- Changed default browser (tried Chrome, Edge, Samsung Internet, and others).
- Reset network settings on my phone.
- Verified that no VPN or firewall is enabled.
- Ensured that the Battle.net app is excluded from battery optimization.
- Booted the phone in Safe Mode, but the app does not launch in this mode.
- Contacted Blizzard support multiple times, but the ticket was closed with generic troubleshooting steps unrelated to my specific issue.
Details:
- Phone model: Samsung Galaxy S24 Ultra (European version)
- OS: Up-to-date as of September 2024
- Battle.net App: Latest version from Google Play Store
Given the extensive troubleshooting I’ve already performed and the fact that this issue appears to be specific to either my account or device, I ask for this issue to be investigated by developers.
I’m posting here to see if anyone else has experienced a similar issue or if there are any additional suggestions.
Thank you in advance for any assistance.