I know there is plenty problems with the app right now. I wan’t to add something which I think wasn’t mentioned yet.
When I click “Check for Updates” it scans way longer then usual. Also there is a problem with “Scan and Repair”. It stucks at 0% for very long time or it starts rapairing game realy quick adding folder .battle.net to the game folder which is repaired at that time. That wasn’t happend before 13747 update.
Hello, when trying to launch WOW it says my world of warcraft installation is corrupted. I tried scan and repair it scanned but with no help, also updating doesn’t seem to do any good. Any recommendations before I try and re-install?
Deathcharzrd:
Your issue is not the same as the one being reported by the OP. If you do not see an active thread matching the issue you are experiencing it is best practice to make your own thread with the details of the issue. Now you can try the following steps but they were not meant for the issue you are reporting.
Lai:
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Creating a New Administrator Account - Blizzard Support
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.
Thanks for the replay. Since 13747 update I have done what you suggested several times. I think I did like 5 or 6 App reinstalls. Restarting modem, flushing my IP etc. Nothing seems to work. I’m experiencing Agent went to sleep bug too, which I mentioned in other post.
Had the exact same issue just now, turned off my anti-virus completely and I now have 12-15 MB/s instead of 125 KB/s. Very strange issue and solution… But still slow, my usual download speed is 30-50 MB/s
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