Since the update yesterday, the battle.net app is just showing up as a black screen.
A common cause of that is antivirus software triggering as if the Bnet app is an advertisement.
Found that turning off the āUse browser hardware accelerationā in the App Settings got rid of the black screen.
im having the issue where when i click MW2 to play it loads it up then instantly goes to a black screen and crashes
@Killer:
The topic you are replying to is 2 years old; worse, the problem is entirely different.
This forum is to provide technical support for issues on the Battle.Net Desktop App; issues with specific games need to be reported in that gameās forum.
For the issue you describeā¦ you will need to contact Activision Support; see this post pinned at the top of this forum: Having Problems with Call of Duty? Read this first!
Thanks for posting, this worked for me.
Thanks broskis you a real bro even a couple years later
Thank you my friend! You helped me too almost 3 years later!
This works. Thank you many years later.
Years later and still having the same issue. Could someone help tell me where to turn the browser acceleration off if I canāt see anything but black in the battle.net screen (also just a box outline sometimes)? I searched all my windows settings and canāt find how to do it outside of the app.
Try thisā¦ seems to work on my PC (Windows 10).
- Make sure that the Battle.Net Desktop App is not running ā Use Task Manager if needed;
- Win + r to open the Execute dialog box. Type in: %Appdata% and click OK;
- That should have launched the Windows Explorer; it should display the content of
C:\Users\YourWindowsUsername
\AppData\Roaming;
- Double-click on the Battle.Net folder to access that folder;
- Double-click on
Battle.net.config
to open it in Notepad; donāt touch the other filesā¦
- Find / Search for
HardwareAcceleration
; itās probably set to ātrueā. Change it to āfalseā;
- Resave the
Battle.net.config
file and close Notepad; and
- Try launching the Battle.Net Desktop App.
Good luck.
Big ups to this recommendation
Thank you for this. Never had this happen on all the machines Iāve installed Bnet on and tried multiple fixes but this was the one that worked.
UPDATE FOR WINDOWS 11!!!
Iāve been plagued with this for a week now, had to re-install every day, nothing worked. Just figured out how to do this on Windows 11 because the setting is not in the config file.
- Try to open Battlenet.
- Right click on the icon in the system bar at the bottom of the screen.
- Click āSettingsā
- Scroll to the bottom and uncheck the āUse browser hardware accelerationā
Yeah, that was it. Thanks.