When my laptop wakes from sleep (Windows 11), the battle.net app continuously states ‘Connecting’ and does not log back on to Battle. Meanwhile click to play a game (i.e. Diablo 4), the game loads and then states there was a problem. Clicking Accept then unloads the game.
Two issues that need sorting:
The battle.net app needs to ‘know’ when it can’t connect for some reason and it needs to start from scratch to attempt the login again. The reason I state that the issue is with the app not the computer and it’s network/firewall etc, is that when you close the app and restart it, the app immediately logs in okay
The seconde point is that games should not be able to load when the app is in a connecting state. It’s annoying that you can load a game and then it fails to play because battle.net was not logged in at the time of clicking Play.
This is not a firewall problem. This is not a DNS issue. This is simply an issue with the app not realising the current status of its own connection and instead of restarting it’s logon procedure continuously states Connecting.
What exactly is battlenet doing to my computer? Its error log contains the following:
[W 2025-03-04 20:25:25.0397] Failed to read db info from ‘C:/ProgramData/Battle.net/Agent/product.db.new’
[W 2025-03-04 20:25:25.0397] Failed to read db info from ‘C:/ProgramData/Battle.net/Agent/product.db’
[W 2025-03-04 20:25:25.0397] Failed to read db info from ‘C:/ProgramData/Battle.net/Agent/product.db.old’
[W 2025-03-04 20:25:28.0410] Failed to read db info from ‘C:/Program Files (x86)/Common Files/.product.db.new’
[W 2025-03-04 20:25:28.0411] Failed to read db info from ‘C:/Program Files (x86)/Common Files/.product.db’
[W 2025-03-04 20:25:28.0411] Failed to read db info from ‘C:/Program Files (x86)/Common Files/.product.db.old’
[W 2025-03-04 20:25:28.0411] Failed to read db info from ‘C:/Program Files (x86)/Internet Explorer/.product.db.new’
[W 2025-03-04 20:25:28.0411] Failed to read db info from ‘C:/Program Files (x86)/Internet Explorer/.product.db’
[W 2025-03-04 20:25:28.0411] Failed to read db info from ‘C:/Program Files (x86)/Internet Explorer/.product.db.old’
[W 2025-03-04 20:25:28.0412] Failed to read db info from ‘C:/Program Files (x86)/Microsoft/.product.db.new’
[W 2025-03-04 20:25:28.0412] Failed to read db info from ‘C:/Program Files (x86)/Microsoft/.product.db’
[W 2025-03-04 20:25:28.0412] Failed to read db info from ‘C:/Program Files (x86)/Microsoft/.product.db.old’
[W 2025-03-04 20:25:28.0412] Failed to read db info from ‘C:/Program Files (x86)/Microsoft.NET/.product.db.new’
[W 2025-03-04 20:25:28.0412] Failed to read db info from ‘C:/Program Files (x86)/Microsoft.NET/.product.db’
[W 2025-03-04 20:25:28.0412] Failed to read db info from ‘C:/Program Files (x86)/Microsoft.NET/.product.db.old’
[W 2025-03-04 20:25:28.0413] Failed to read db info from ‘C:/Program Files (x86)/Mozilla Maintenance Service/.product.db.new’
[W 2025-03-04 20:25:28.0413] Failed to read db info from ‘C:/Program Files (x86)/Mozilla Maintenance Service/.product.db’
[W 2025-03-04 20:25:28.0413] Failed to read db info from ‘C:/Program Files (x86)/Mozilla Maintenance Service/.product.db.old’