I’ve had this problem for a week now and I can’t figure out what is causing it for whatever reason. The problem is that my Battle net refuses to detect or download an update. If you take the data from another Battle net install and copy it over with a known update, that is the only way it can tell there is an update but that is it. Once it know there is an update it refuses to download anything saying either “waiting” or “waiting on another installation to finish.”
I’m pretty sure this is a network issue because I can download and update on other networks with the same computer but it refuses to update on this one network and it happens with multiple computers only on this network I have tried to uninstall and reinstall Battle net, and that did not fix the problem. I tried restarting my router because I think it is a network problem but that did nothing. I reset my router to factory settings and still nothing. At this point, I have no idea what to do other than to assume that something is blocking communication between the update servers and my network. The game servers work fine and I can manually copy over updated files but I want to fix this problem. What should I do next to fix this?
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Hey there,
If the problem is specific to a single network, that does suggest that the networking devices may be the culprit. Might be worth contacting the device manufacturer or provider (usually ISP unless you bought the device from a store) and letting them know of the issue.
They can help with:
- Changing wifi channels (if problem is on wifi)
- Disabling “Quality of Service” settings
- Disabling “Universal Plug and Play” settings
- Firmware updates
- Factory resetting the device
- Firewall setup
I do hope this info helps. If there’s anything else you might need just let us know!
Definitely am having this same issue.
Also same issues Ive exhausted every possible strategy provided.
Since patch 8.2.5 I have been indefinitely waiting on another installation or update.
Ive uninstalled and deleted every Blizzard/battle.net file.
Restarted my computer.
Updated all my software and drivers.
Ran a repair and scan on Bnet with no issues detected.
Reinstalled the battle net app.
Deleted cache folders.
Ive hand picked programs running through my Activity Monitor such as Agent and Battle net to force quit.
Shutdown computer and restarted.
After the Battle net launcher waits on an update for hours now it duplicates the “Agents” 5,6,7 times in my Activity Monitor. Not sure why a program would be flooding my CPU whilst 'No Response" is returning from my Battle net Launcher
I’m in the exact same position. I don’t think the problem is my machine given that multiple people have had this issue within the same time-frame during recent patching.
I’ve cleared caches here:
%ProgramData%\Blizzard Entertainment
%ProgramData%\Battle.net\Agent\data\cache
Uninstalled and re-installed Battle.Net
Agent.exe is also spawning multiple processes as another poster mentioned.
The process has made it as far as fetching encoding tables, but it never makes it past this step. I’m either stuck on “Waiting on another installation to finish” Or “Fetching encoding tables”.
I’ve resorted to combing through log files, though I’m not sure what I’m looking at.
Possible issue from “Agent-” log file:
[I 2019-09-29 16:14:50.0997] Network Connection Response to http://us.patch.battle.net:1119/agent - CURL error: 0, Status Code: 404
[I 2019-09-29 16:14:51.0187] Request GET /version/battle.net {}
Response 200 (0.5020 ms): {…
Last lines from AgentNGDP log file (note the "fetcher content lag. data rejected line - what’s going on here?):
[I 2019-09-29 16:15:03.0450] {2450} INF: Initialization step - FETCHING_CDN_CONFIG
[I 2019-09-29 16:15:03.0484] {2450} INF: Initialization step - FETCHING_BUILD_CONFIG
[I 2019-09-29 16:15:03.0491] {2450} INF: Initialization step - FETCHING_KEYRING_CONFIG
[I 2019-09-29 16:15:03.0507] {2450} INF: Initialization step - FETCHING_PATCH_CONFIG
[I 2019-09-29 16:15:03.0646] {2450} INF: Prepatch
[I 2019-09-29 16:15:03.0656] {2450} INF: Initialization step - FETCHING_INSTALLATION_MANIFEST
[I 2019-09-29 16:15:04.0176] {2450} INF: Initialization step - FETCHING_ENCODING_TABLE
[W 2019-09-29 16:15:04.0393] {14c} WRN: fetcher content lag, data rejected
[I 2019-09-29 16:20:02.0708] {14c} INF: adding network address 8.240.16.126:80 for server http://level3.blizzard.com/
[I 2019-09-29 16:20:02.0710] {14c} INF: adding network address 8.252.134.126:80 for server http://level3.blizzard.com/
[I 2019-09-29 16:20:02.0711] {14c} INF: adding network address 8.252.134.254:80 for server http://level3.blizzard.com/
[I 2019-09-29 16:20:02.0713] {14c} INF: adding network address 8.252.135.254:80 for server http://level3.blizzard.com/
[I 2019-09-29 16:20:02.0714] {14c} INF: adding network address 8.252.136.126:80 for server http://level3.blizzard.com/
[I 2019-09-29 16:20:02.0797] {14c} INF: adding network address 8.252.252.11:443 for server https://level3.ssl.blizzard.com/
[I 2019-09-29 16:20:02.0798] {14c} INF: adding network address 8.252.137.139:443 for server https://level3.ssl.blizzard.com/
[I 2019-09-29 16:20:02.0800] {14c} INF: adding network address 8.252.115.139:443 for server https://level3.ssl.blizzard.com/
Other posters, please respond if you’ve found a solution and let everyone know what it was.
Also, Blizzard, why can’t I post links? You allow me to use the hyperlink button in the text editor, yet you throw validations at me when I click Reply (that makes no sense)? The log snippets I’m trying to paste contains links to YOUR servers. Help me help you help me? Anyway, I think I was able to preserve the addresses by throwing ` around the links.
I’ve managed to solve my issue, but I’m not 100% sure what the solution was since I was rapid-fire trying things.
Suggestions (I didn’t do the below steps in this order, but re-arranging what I did to move the easiest things first):
Launch Battle.net as an administrator
Disable Anti-virus completely (I use Webroot secure)
Uninstalled Battle.Net
Deleted %ProgramData%/Battle.Net folder (if you have Overwatch or whatever game installed in a different location than usual, you may have to point Battle.net back to the install location)
I found a simple fix that you can do anytime it freezes.
Simply open up chrome and search something random and go into a website. The download should resume, however you might have to do this a few times throughout the download.
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