Battle net agent is inactive

[RCU-2405]

I have the whole time the error message that the battle net agent is inactive. It is trying to active the agent but nothing happens. You can sit there and wait for hours.

It is on my laptop and I have no clue what can be done. I have closed and restarted everything. I have updated my drivers of the Geforce but again… no change and no possibility to play Diablo.

What can I do? Do you have a hint how I can get to the game again? I will not start the uninstall and install of the game thing because I read it in the chat that someone did this once and from then the solution would be to do it every day. So I can’t do that.

Do you have a solution for me?

Many thanks.

[Skelgarer]

Hey RCU,

Thank you for reaching out with these details! This can be caused by a few things such as a conflicting third-party program (like an antivirus) or a network-related problem. Try the following to narrow this down further:

1. Reinstall the Battle.net Desktop App to clear out any potentially corrupted local files.
2. Fully update or temporarily uninstall security programs which may be interfering with your connection to the patch server(s). More information on troubleshooting security applications here, if curious.
3. Temporarily test a different network such as a mobile hotspot to determine whether the problem is isolated to your current network.

Hopefully, one of these steps allows the game to update. Let us know if you have any questions going forward!