Hi, writing from another account since my main is blocked (oh so blocked). But on that account I received the following from Blizzard:
"Your account is still set up to use the legacy Battle.net® Authenticator app, which will be retired on 5 January 2024. Download the new Battle.net mobile app now and migrate your authenticator to avoid any issues logging in.
After migrating to the new app, you should remove the legacy authenticator app from your device.
If you don’t migrate, your authenticator will be removed from your account and you’ll no longer be protected or able to use the authenticator app to approve login requests. We’ll reset your password and send details on setting up a new password to your email address."
BUT, it is still active and I can of course not remove it manually. What to do know? I tried to have it removed last year but just got stuck in an infinite loop with support not helping at all, and when reading the forums this seems like standard reply? They ask you to provide info, you provide that info, and then support ask you again to provide info…rinse and repeat. But your account remains locked.
Does anyone know if they removed authenticator after the fifth for people still using the old one or not?
edit: to be clear, when I try to log in it is exactly as before the 5th, authenticator still there and I cannot even reset my password without it.