Account has been hacked and the email has been changed. I can no longer log in to the website or the desktop app.
The support ticket submit botton is not working.
I need a way to contact support for help.
Hi there,
I’m having similar issues and I think I’ve found a way. I don’t know if it works in every web browser but it worked for me with Firefox.
DO NOT ATTEMPT TO LOG IN
Here’s what you have to do:
- You need to open a private browsing page (incognito or whatever)
- Go to battle.net then scroll down to the end and click on Contact Us
- On this page choose Customer Support
- Close the pop-up asking for your info and then click on Account
- Click on ''I would rather categorize the issue
- Choose ‘‘Not listed here’’ this is very important or else the system will ask you to log in
- Again, click on the blue Contact Us button
- Fill out the form as needed and press the Submit button and voilà
It may take a few seconds to a few minutes until it submits but it works
I can screenshot the email I received confirming the ticket submission.
I hope this helps!!