A letter to Blizzard

[WonG-4969]

On March 6, 2024, when I was playing your company’s World of Warcraft game on the Asian server battle network, my direct account was permanently blocked. Because the Asian server has insufficient staff all year round, it has always used AI management and detection. After my account was blocked, the Asian server After my account was blocked on Server Battle.net, the reason given for the blocking was a website and one sentence: “abuse of game mechanics.” However, after I appealed, they were unable to provide specific information on where I abused game mechanics or what third party I used. If it violates the procedures, my appeal will be directly rejected.
Now I send my complaint to your company:

1. When your company revokes the right to use a player’s account or freezes it, it must first provide sufficient reasons, basis or evidence to convince the player, instead of just dismissing the player’s appeal in a casual sentence and causing the player to spend a lot of time and energy on the account. Not at all.
2. Any game should first warn the player or temporarily block the player’s account if the player does not comply with the company’s game regulations, instead of permanently blocking the player’s account without warning.
3. When the basis and evidence that is sufficient to convince the player to block the player’s account is given, according to the legal provisions of Taiwan, where the Asian server is located, “The use of cheats affects the fairness of the game. After the game operator is blocked, the contract will be terminated immediately, that is, the account will be blocked.” Then refund the unused game fees to consumers and the unused fees after recharging.》
   However, your company directly and permanently banned a player’s account without going through any of the above three points, causing a player’s hard work to be wasted, seriously infringing on a player’s own interests, and hurting a player who likes Blizzard games. I am not the only player who has reported this situation to me in the game. I hope the company can formalize this issue and give players a fair answer. Thank you.

[MissCheetah-1661]

@WonG-4969

However, after I appealed, they were unable to provide specific information on where I abused game mechanics or what third party I used.

I don’t work for Blizzard but can provide some information.

• Blizzard NEVER gives exact information about what they detected and how. That would only help cheaters or bot makers learn how they were detected or when. You will not get a specific answer from them. They are not required to do so.

@WonG-4969

Any game should first warn the player or temporarily block the player’s account if the player does not comply with the company’s game regulations, instead of permanently blocking the player’s account without warning.

Your warning is the EULA and Policies you agreed to in order to play. While some offenses also have warnings or suspensions (some chat offenses), Blizzard reserves the right to permanently ban an account on the first offense. You agreed to that when you agreed to the EULA.

@WonG-4969

I hope the company can formalize this issue and give players a fair answer. Thank you.

You are not going to get an answer from Blizzard on the forums. The ONLY means of appealing is through ticket. That is the only way to contact them.

If you feel the laws of your country were broken, you can consult a lawyer. That would be the means to file an official complaint, although likely it would cost more than it was worth.

[WonG-4969]

ok thank u very much