A lvl 120 druid of mine “disappeared” after the latest round of server mergers I DIDN’T ASK FOR and I am told I have to wait 4 DAYS
This forum is general discussion for Warcraft 2. It sounds like you’re looking for the World of Warcraft forums.
That is the average ticket wait time, not your specific queue. Tickets are handled in priority order. I do suggest you take Leviathan’s suggestion and post on the Customer Support section of the WoW forums. This one is for the old Warcraft 2 RTS game.
Keep in mind, the forums are not a means to circumvent a ticket. They can update you on current issues and policies that might give you insight though.