Hi,
If you are still running version 2.29 of the BNet App… your version of the App is badly outdated. The current version is 2.34.0.14907 .
There was an issue last February that affected some players – their BNet App wouldn’t update to 2.29. The solution was to manually download the new version of the BNet App from the link at the top of this forum and to install it.
See this topic for more info:
An alternative would be to install the Beta version of the BNet App…
Best of luck with this.