1 week waiting for response from blizzard support

Hello,
regarding my old account.
a few years back i had an account which I deleted the email for.

I attempted to reply about 2 weeks ago to the email they sent me then i realised it was in drafts a week in.

Its been 7+ days since I sent the email and still have heard nothing i just need access to the account i have provided the codes i used in game with the battle chest can someone please go into the email i have provided cross check and change the email to the email i have requested.

confirming this is regarding a ticket i submitted about 2.5 weeks ago.

if not is there a ruff timeframe?