I’ve been experiencing elevated IND in certain Overwatch matches since the Wintersday patch. The problem occurs intermittently; a match will either run smoothly (stable 20 IND) or experience issues (150-200 IND). LATENCY is unaffected at 50-80ms. It has always required multiple games for the problem to appear, and dropping the game to restart the client fixes the issue.
Here’s what I’ve tried so far:
- Followed all steps in the Blizzard Network Troubleshooting guide
- Restarted my PC
- Re-installed Overwatch
- Installed new networking drivers
- Run WinMTR multiple times for several minutes while the issue was occurring-- see Pastebin results here: pastebin{dot}com/xjcc5PYx and here: pastebin{dot}com/vKdp6f2X
The issue has occurred intermittently on another machine in the same household, but I haven’t dug into any details.
I don’t have any networking experience, but the issue seems to occur between internal Blizzard servers. In this truncated example, it appears that server xe-0-0-1-1-br02-eqla1.as57976.net has dropped 4/441 packets with an instance of a 4,400 ms latency spike:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 468 | 468 | 0 | 0 | 1 | 0 |
| www.routerlogin.com - 0 | 468 | 468 | 0 | 0 | 2 | 1 |
| 174.127.167.193 - 0 | 468 | 468 | 1 | 1 | 18 | 1 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| agg2-sea-b-t9-4.bb.spectrumnet.us - 0 | 468 | 468 | 0 | 1 | 10 | 1 |
| six.blizzardonline.net - 1 | 464 | 463 | 0 | 1 | 41 | 1 |
| ae1-br01-eqse2.as57976.net - 0 | 468 | 468 | 26 | 27 | 154 | 52 |
| xe-0-0-0-1-br01-eqsv5.as57976.net - 1 | 464 | 463 | 20 | 21 | 104 | 20 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 1 | 441 | 437 | 26 | 81 | 4403 | 29 |
Is there anything I can do to resolve this issue? Does this appear to be an ISP problem or a Blizzard internal problem? The Overwatch experience at 200 IND is pretty goofy-- I made a silly video about it ( youtube{dot}com/watch?v=XMLE9KQ3ZFM ) but suffice to say that the desynch makes the game unplayable.
Apologies if this is a repost. I read many other posts related to latency problems but didn’t find any live threads that matched this situation.