No puedo conectar al servidor desde el juego

Soporte Técnico
1

Buena tarde

hoy que intente jugar al iniciar el juego intenta loguearse con la cuenta normalmente como siempre lo hace pero me sale un mensaje al iniciar el juego

tengo problemas para iniciar sesión en el servidor no se puede comunicar con el servidor
este es el error https://imgur.com/WEKGjyl
mi IP es dinámica no he bloqueado ninguna IP mi ISP es ETB - Colombia

anexo esta información >>>

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 375 | 375 | 0 | 0 | 14 | 0 |

| 192.168.0.1 - 0 | 375 | 375 | 0 | 0 | 9 | 0 |

| 10.144.181.45 - 0 | 375 | 375 | 15 | 18 | 81 | 15 |

| 10.145.205.20 - 0 | 375 | 375 | 15 | 15 | 32 | 15 |

| 10.5.4.42 - 0 | 375 | 375 | 15 | 17 | 29 | 16 |

| boca-b1-link.telia .net - 0 | 375 | 375 | 78 | 78 | 92 | 78 |

| mai-b1-link.telia .net - 0 | 375 | 375 | 78 | 78 | 111 | 80 |

| atl-b24-link.telia .net - 0 | 375 | 375 | 95 | 95 | 113 | 95 |

| atl-b22-link.telia .net - 1 | 372 | 371 | 95 | 98 | 262 | 96 |

| chi-b21-link.telia .net - 1 | 372 | 371 | 109 | 110 | 266 | 109 |

| blizzard-ic-348622-chi-b21.c.telia .net - 1 | 368 | 366 | 109 | 114 | 539 | 110 |

| ae1-br01-eqch2.as57976 .net - 1 | 371 | 370 | 167 | 186 | 1552 | 207 |

| 137.221.65.132 - 0 | 375 | 375 | 168 | 171 | 253 | 170 |

| et-0-0-2-br01-eqla1.as57976 .net - 1 | 371 | 370 | 168 | 174 | 282 | 227 |

| be1-pe01-eqla1.as57976 .net - 1 | 368 | 366 | 168 | 168 | 181 | 168 |

| 24.105.30.129 - 1 | 364 | 361 | 168 | 168 | 185 | 169 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

looking glass (autentificacion battle.net)

TRACEROUTE:
traceroute to 186.155.17.47 (186.155.17.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.626 ms 0.625 ms 0.624 ms
2 24.105.18.3 (24.105.18.3) 1.512 ms 1.525 ms 1.528 ms
3 137.221.105.12 (137.221.105.12) 1.147 ms 1.162 ms 1.223 ms
4 137.221.66.20 (137.221.66.20) 0.850 ms 0.869 ms 0.870 ms
5 137.221.83.84 (137.221.83.84) 8.613 ms 8.853 ms 8.867 ms
6 137.221.65.68 (137.221.65.68) 6.003 ms 5.760 ms 5.667 ms
7 137.221.68.32 (137.221.68.32) 5.935 ms 6.292 ms 6.355 ms
8 las-b21-link.telia .net (62.115.178.200) 5.572 ms 5.586 ms 6.003 ms
9 sjo-b21-link.telia .net (62.115.116.40) 11.932 ms 11.884 ms 12.297 ms
10 nyk-bb2-link.telia .net (62.115.119.228) 91.486 ms 91.381 ms 91.415 ms
11 * * *
12 mai-b1-link.telia .net (62.115.120.177) 89.860 ms 89.862 ms 89.927 ms
13 empresa-ic-350405-mai-b1.c.telia .net (62.115.181.33) 152.485 ms 152.489 ms 152.485 ms
14 * * *
15 * * *

08/02/2020 18:43:03 UTC

PING:
PING 186.155.17.47 (186.155.17.47) 56(84) bytes of data.

— 186.155.17.47 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

08/02/2020 18:43:03 UTC

MTR:
Start: Sat Feb 8 18:43:03 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 24.105.18.3 0.0% 10 0.5 1.8 0.5 13.2 3.9
3.|-- 137.221.105.12 0.0% 10 0.6 0.9 0.6 1.0 0.0
4.|-- 137.221.66.20 0.0% 10 0.4 0.8 0.3 3.6 0.9
5.|-- 137.221.83.84 0.0% 10 3.9 16.2 1.4 52.5 19.1
6.|-- 137.221.65.68 0.0% 10 63.3 14.6 5.6 63.3 18.1
7.|-- 137.221.68.32 0.0% 10 6.4 6.2 5.8 7.5 0.3
8.|-- las-b21-link.telia .net 0.0% 10 5.8 5.7 5.5 6.0 0.0
9.|-- sjo-b21-link.telia .net 0.0% 10 12.1 12.1 11.9 13.2 0.3
10.|-- nyk-bb2-link.telia .net 0.0% 10 91.3 91.5 91.3 91.7 0.0
11.|-- ash-bb2-link.telia .net 80.0% 10 89.8 89.6 89.5 89.8 0.0
12.|-- mai-b1-link.telia .net 0.0% 10 90.0 89.8 89.7 90.0 0.0
13.|-- empresa-ic-350405-mai-b1.c.telia .net 0.0% 10 154.3 154.0 152.0 158.7 1.8
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

08/02/2020 18:43:03 UTC

Looking glass (overwatch)

TRACEROUTE:
traceroute to 186.155.17.47 (186.155.17.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.184 ms 1.187 ms 1.196 ms
2 24.105.18.3 (24.105.18.3) 2.154 ms 2.175 ms 2.181 ms
3 137.221.105.12 (137.221.105.12) 2.254 ms 2.263 ms 2.272 ms
4 137.221.66.20 (137.221.66.20) 2.112 ms 2.144 ms 2.156 ms
5 137.221.83.84 (137.221.83.84) 5.039 ms 5.072 ms 5.114 ms
6 137.221.65.68 (137.221.65.68) 62.830 ms 58.977 ms 58.947 ms
7 137.221.68.32 (137.221.68.32) 6.454 ms 7.208 ms 7.179 ms
8 las-b21-link.telia .net (62.115.178.200) 5.743 ms 5.767 ms 5.771 ms
9 sjo-b21-link.telia .net (62.115.116.40) 12.000 ms 12.041 ms 12.140 ms
10 nyk-bb2-link.telia .net (62.115.119.228) 91.405 ms 94.814 ms 94.827 ms
11 * * *
12 mai-b1-link.telia .net (62.115.120.177) 90.583 ms 90.742 ms 89.715 ms
13 empresa-ic-350405-mai-b1.c.telia .net (62.115.181.33) 153.915 ms 156.187 ms 156.192 ms
14 * * *
15 * * *

08/02/2020 18:44:10 UTC

TRACEROUTE:
traceroute to 186.155.17.47 (186.155.17.47), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.407 ms 0.405 ms 0.414 ms
2 24.105.18.3 (24.105.18.3) 1.773 ms 1.783 ms 1.793 ms
3 137.221.105.12 (137.221.105.12) 1.703 ms 1.717 ms 1.727 ms
4 137.221.66.20 (137.221.66.20) 1.591 ms 1.648 ms 1.661 ms
5 137.221.83.84 (137.221.83.84) 3.934 ms 3.970 ms 10.887 ms
6 137.221.65.68 (137.221.65.68) 52.777 ms 49.246 ms 49.437 ms
7 137.221.68.32 (137.221.68.32) 6.168 ms 6.199 ms 6.209 ms
8 las-b21-link.telia .net (62.115.178.200) 6.591 ms 6.624 ms 6.629 ms
9 sjo-b21-link.telia .net (62.115.116.40) 12.032 ms 12.020 ms 12.079 ms
10 nyk-bb2-link.telia .net (62.115.119.228) 91.795 ms 92.650 ms 92.657 ms
11 ash-bb2-link.telia .net (62.115.136.201) 89.779 ms 89.795 ms *
12 mai-b1-link.telia .net (62.115.120.177) 89.599 ms 89.697 ms 89.732 ms
13 empresa-ic-350405-mai-b1.c.telia .net (62.115.181.33) 152.890 ms 152.099 ms 155.331 ms
14 * * *
15 * * *

08/02/2020 18:44:10 UTC

PING:
PING 186.155.17.47 (186.155.17.47) 56(84) bytes of data.

— 186.155.17.47 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

08/02/2020 18:44:10 UTC

PING:
PING 186.155.17.47 (186.155.17.47) 56(84) bytes of data.

— 186.155.17.47 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

08/02/2020 18:44:10 UTC

MTR:
Start: Sat Feb 8 18:44:09 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.6 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 0.6 0.5 0.6 0.0
3.|-- 137.221.105.12 0.0% 10 0.9 1.0 0.7 1.8 0.0
4.|-- 137.221.66.20 0.0% 10 0.5 0.7 0.4 2.1 0.3
5.|-- 137.221.83.84 0.0% 10 3.0 7.3 1.7 37.0 10.5
6.|-- 137.221.65.68 0.0% 10 6.0 7.2 5.8 15.8 3.0
7.|-- 137.221.68.32 0.0% 10 5.9 14.2 5.9 76.1 21.9
8.|-- las-b21-link.telia .net 0.0% 10 5.7 5.8 5.5 6.0 0.0
9.|-- sjo-b21-link.telia .net 0.0% 10 11.9 12.0 11.8 12.6 0.0
10.|-- nyk-bb2-link.telia .net 0.0% 10 91.5 91.5 91.4 91.7 0.0
11.|-- ash-bb2-link.telia .net 50.0% 10 89.8 89.8 89.7 90.0 0.0
12.|-- mai-b1-link.telia .net 0.0% 10 89.8 89.8 89.7 90.1 0.0
13.|-- empresa-ic-350405-mai-b1.c.telia .net 0.0% 10 154.0 154.1 152.0 155.6 1.0
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

08/02/2020 18:44:09 UTC

MTR:
Start: Sat Feb 8 18:44:10 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 1.4 0.5 3.6 1.2
3.|-- 137.221.105.12 0.0% 10 0.8 1.2 0.7 4.2 0.9
4.|-- 137.221.66.20 0.0% 10 0.5 0.6 0.4 1.6 0.0
5.|-- 137.221.83.84 0.0% 10 2.5 9.2 1.5 52.0 15.4
6.|-- 137.221.65.68 0.0% 10 5.8 6.1 5.7 7.5 0.3
7.|-- 137.221.68.32 0.0% 10 60.1 11.7 5.8 60.1 17.0
8.|-- las-b21-link.telia .net 0.0% 10 5.9 5.8 5.5 6.1 0.0
9.|-- sjo-b21-link.telia .net 0.0% 10 12.0 12.2 11.8 13.8 0.5
10.|-- nyk-bb2-link.telia .net 10.0% 10 91.9 91.6 91.3 91.9 0.0
11.|-- ash-bb2-link.telia .net 50.0% 10 89.6 89.7 89.6 89.7 0.0
12.|-- mai-b1-link.telia .net 0.0% 10 89.7 89.8 89.6 90.1 0.0
13.|-- empresa-ic-350405-mai-b1.c.telia .net 0.0% 10 155.3 153.2 151.9 155.7 1.3
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

08/02/2020 18:44:10 UTC

2

Te da problema con algún otro servicio de Blizzard o solamente con Overwatch. La prueba de conexión no se ve tan mal. Por si puedes, prueba con un VPN para ver si por lo menos te deja conectar con eso. La mayoría de los VPNs buenos tienen una prueba gratuita y eso debe ser suficiente para verificar si es la ruta de conexión o algo diferente afectando la conexión.

3

no de hecho me conecta normal al cliente de battle .net normalmente y arranca el juego en el juego intento conectar manualmente y alli si me da error

con vpn tampoco

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
No response from host - 100 6 0 0 0 0 0
24.105.30.129 - 0 32 32 170 171 177 173
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

*edit

bueno después de mas de 10 horas intentando conectar salto una actualización muy pequeña no se de donde pero ya funciono ya logre conectar al servidor ya se puede dar por solucionado este ticket Gracias

4

“error al conectar al servidor”
eso es lo q sale al lanzar el juego…y depues pone reintentando…y naranja
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
10.200.0.1 - 0 52 52 0 0 4 0
10.74.224.1 - 0 52 52 5 7 13 6
10.101.73.5 - 0 52 52 6 8 13 7
10.100.6.54 - 0 52 52 11 14 30 14
161-160-89-200.fibertel.com.ar - 0 52 52 16 19 25 20
No response from host - 100 10 0 0 0 0 0
host119.181-89-2.telecom.net.ar - 0 52 52 17 23 30 21
99.82.181.106 - 0 52 52 17 20 37 17
150.222.1.138 - 0 52 52 17 19 34 18
150.222.1.141 - 0 52 52 17 22 34 22
No response from host - 100 10 0 0 0 0 0
52.93.133.39 - 0 51 51 46 48 60 47
No response from host - 100 10 0 0 0 0 0
150.222.69.95 - 0 51 51 45 48 76 45
150.222.69.90 - 0 51 51 47 105 392 53
54.240.244.143 - 0 51 51 45 48 55 47
54.240.244.110 - 0 51 51 46 48 55 46
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
No response from host - 100 10 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider