You cannot log in until the character update process you recently initiated is complete

I transfered my character several days ago to Tichondrius. The process completed days ago and I’ve been playing on Tichondrius. However, today, after the weekly maintenance, I try to log in and I get a message that says “You cannot log in until the character update process you recently initiated is complete”. I’m not sure why I am getting this, the process has been complete for days and I didn’t request anything new. My character is Divitri on Tichondrius.

Open a problem with purchase ticket.

Thank you, I did. Wasn’t sure if doing the ticket or this forum post would be better! I can’t play at all. :frowning: