Okay, at this point you’re probably going to be best served by opening a ticket so we can get more information. I’d submit a ticket here, link them to this thread, and let them know everything we’ve tried so far. They should be able to pick up with your MSInfo and go from there:
I suggest a ticket at this point because the MSInfo sometimes has some personal information in it and we don’t want to collect that on the forums as a result. Information on how to collect that file for support is here: