With all due respect Lev
You mean like Lore? Whom not only joked with Ion about referring to players as Trolls at the beginning of the Q&A, (Ion referring to my post specifically from his couple of troll examples, which I invite you to go read my reply, post 40 in the thread below)
or the Lore that just’s nods in bovine agreement and reexplaining everything Ion said, throughout? Those people? Yikes
Or wait, any of the other CM’s that frequently engage with the community, here on the official game forums that provide honest feedback and have open discussions or acknowledges players, ideas, thoughts, concerns or even common issues we see threads on weekly or daily even. Sorry, cant be them because they don’t exist
Besides the fact I don’t believe they are accurately capturing and interrupting feedback from quiting players (assuming a player bothers going somewhere else to report) but I’m not convinced CMs represent the community at least appropriately. It’s hard to go back and tell the company that’s signing your paychecks, they are sucking
It’s no wonder when a Dev reads (personally) a wall of hard to swallow criticism they think your a troll, laugh and make jokes about it with other employees. I don’t doubt they are under the impression, all is fine, nothing to see here. CMs, at least from what I’ve seen are only around to represent and pass along messages from Blizzard, to the community and that’s it, all else is not taken serious