I can appreciate that is your want, Furtado, but Customer Support has no involvement with Game Development, not their decisions, nor their timelines. If they have any additional news then Kaivax or another Community Manager will be sure to provide that when available.
Yes, that can happen when someone makes an error, it can happen by looking at another ticket while typing out the response to yours, or having a name in their clipboard when pasting the name into the greeting and not catching. Apologies for getting your name wrong.
Yes, if we have provided an answer, even if it isn’t an answer that you like, continuing to open up tickets about the same issue can be considered abuse of our Game Master Interaction policies. That can eventually lead to penalties being placed on the account up to and including closure, if it continues.
You have seen a one off that has very much been addressed.
Yes.
Again, that isn’t information that Customer Support would have. Sorry. The last update appears to have been on September 2nd.